Shams Juma Email & Phone Number

Dallas, TX, US

Working on reimagining commerce. Interested in learning more? Please feel free to drop me a line.

Dallas, Texas, US

• I drive top-line growth through category expansion, tech-stack modernization, new product launches and product-led growth strategies. Some accomplishments include:
• Revamped the e-commerce, payments, and checkout experience, resulting in a 15% increase in top-line growth while boosting the total average order value (AOV) by an additional 1.6%.
• Successfully drove a 5% increase in top-line growth and a 7% boost in average order value by implementing highly effective SMS marketing campaigns, resulting in increased engagement, conversions, and improved customer.
• Spearheaded the successful (re)launch of Online Price Guide (OPG), a digital subscription-based service, forecasted to increase top-line revenue by 100% within one year of launch.
• Created and launched a new services category, providing hobbyists, collectors, and investors with an exciting new way to value tickets.
• Strategically implemented a customer-centric toggle button solution, resulting in a 60% reduction in churn and enabling agile experimentation of new features and experiences while maintaining customer satisfaction and.

San Jose, CA, US

Focused on driving growth through platform strategy and execution. Areas of ownership include building the first headless content management system. The work that I do impacts over 300 million customers every day.

Established an eCommerce startup that provided real-time prescriptive product and brand recommendations to retailers.

Mountain View, CA, US

Worked at the nexus of business, product, design and engineering to focus on growth initiatives in G Suite. Additionally, I worked on competitive positioning and facilitated a framework to help prioritize areas of focus.

Stamford, CT, US

Led product, innovation and design strategy by collaborating with design, research, and engineering teams to implement operational initiatives. Drove top-line revenue initiatives including sports, content strategy, recommendations and revamping customer journey workflows across four platforms.

Redmond, Washington, US

Part of the Ross ExecMap program to help global companies solve critical business challenges. Outcomes included evaluating market expansion opportunity for introducing artificial intelligence into clinical healthcare and developing a strategic business plan for analyzing new markets and opportunities of growth for Microsoft Azure.

Modernizing the drive-thru experience with voice activated assistants.

Barueri, São Paulo, BR

Launched an on-demand home cleaning service that offered micro-cleaning services exclusively for condominium residents.

• Founded a platform startup from the proverbial back of the napkin idea to exit. I observed an under-served market opportunity and built one of the first freelance digital marketplaces for professional services that.
• Recruited former McKinsey, Google, Microsoft and Bain employees to be part of the founding team.
• Took startup from pre-revenue to profitability in less than six months.
• Created a data-driven and agile management environment, established leadership principles and fostered an environment of trust, creativity and accelerated communication. Technology Management
• Managed demand generation for both supply and demand side of marketplace. Grew to over 100 businesses and over 10,000 consultants.
• Defined key features and owned product roadmap/backlog with over 50 features and used hypothesis testing to launch product features. Some features for discoverability improved user engagement by over 1400%.

Dallas, TX, US

Provided Program Management to AT&T's various lines of businesses, including the Consumer Digital Organization (CDO) and Digital Technology Services (DTS). I was part of a team that managed a 3 trillion dollar program management portfolio.

Cornerstone Technologies is a boutique technology consulting company in the Bay Area. I was brought in to assist with their business strategy, developing optimal operational practices and assisting with project execution.

London, GB

Ernst & Young is a multinational professional services firm headquartered in London, United Kingdom. It was the third largest professional services firm in the world by aggregated revenue in 2012 and is one of the "Big Four" audit firms. I was recruited to assist increase program success rate.

Memphis, TN, US

St. Jude Children's Research Hospital, founded in 1962, is a pediatric treatment and research facility focused on children's catastrophic diseases. I was recruited to be an integral part of their project management office.

US

Leading Telecommunications Access Solutions Provider to over 2,600 correctional facilities in the United States. I was promoted twice within four years, leading the engineering and product incubation team with implementing VoIP infrastructure and feature sets.

Master Of Business Administration - Mba, Business Administration And Management, General

Master Of Science - Ms, Technology (Product) Commercialization

Bachelor Of Science - Bs, Business Administration