With over 14 years of experience in the automotive industry, I am a service manager who is passionate about operational excellence, team leadership, and customer satisfaction. Currently, I manage the service operations at Benton Nissan of Hoover/Bessemer, where I oversee the service department, ensure compliance with quality standards, and optimize productivity and profitability. Previously, I worked as a service manager at Serra Visser Nissan and Classic Cadillac where I also served as an owner loyalty manager, enhancing customer retention and loyalty through effective communication and relationship building. I have developed and demonstrated skills in service operations, team leadership, operational excellence, customer service, and communication. I am motivated by the mission of providing quality and reliable service to our customers, and I value teamwork, integrity, and innovation. I bring diverse perspectives and experiences to the team, and I am always eager to learn and grow.