• Consistently exceeded daily sales targets, driving significant quarterly revenue growth.Managed diverse customer interactions, both inbound and outbound, resulting in a 95% customer satisfaction rating.• Proficiently utilized CRM platforms such as JIWA and Asana to improve order processing efficiency.Streamlined stock management processes, reducing discrepancies and enhancing warehouse coordination.• Liaised effectively with key stakeholders and customers, fostering strong relationships and ensuring seamless communication.• Monitored and managed accounts payable/receivable, ensuring timely invoicing and payment processing.• Collaborated with auditors during annual financial audits, ensuring compliance and transparency in financial records.• Maintained detailed. records of financial transactions, payroll data, and employee files, ensuring data integrity and confidentiality.

• Utilized Salesforce analytics to enhance service quality, leading to a noticeable reduction in customer complaints by 20%• Effectively managed stock using SAP B1, minimizing inventory errors by 15%.• Prepared and reconciled service invoices, maintaining financial accuracy and accountability.

• Coordinated schedules and facilitated meetings for senior executives, enhancing organizational efficiency.• Played a key role in business development initiatives, contributing to sustained annual revenue growth of 10%• Administered payroll for a sizable staff, ensuring timely and accurate payments in compliance with tax regulations.