Shan Mostert Email & Phone Number

Johannesburg, Gp, Za

Played a key role in designing and implementing innovative onboarding processes, significantly improving team efficiency and knowledge documentation. Led the development of an interactive in-account onboarding guide, enhancing client self-service capabilities and improving overall satisfaction and NPS rates.Served as the primary point of contact in the presales phase, efficiently coordinating across teams and assigning new accounts to the appropriate Account Executives for personalized follow-up.Resolved customer concerns during a difficult software transition by initiating personalised in-depth consultation sessions to understand the problem and provide immediate solutions. This strategic response improved client relationships and informed improvements to our future onboarding user experiences. Successfully nurtured and secured a high-value contract with a 20-location business

Parktown North

Teaching the theoretical and practical aspects of the PADI Scuba diving courses. Teaching the theoretical and practical sections of the Primary and Secondary Care as well as infant CPR and AED Training qualifications.Day-to-day business operations of the dive centre including invoicing, sales, strategizing and marketing.

South Africa

I Managed the day-to-day business operations of the dive centre. I gained experience in sales and invoicing. I created email and social media campaigns to market upcoming trips. I developed strong relationships with clients and suppliers. While working here I increased the average number of clients on a trip to 20 participants.

Johannesburg Area, South Africa

I am responsible for daily sales and support tasks to ensure customer conversion and retention. I managed a small team that redesigned and created a new course that increased sales. I updated and maintained the company's courses and solved technical problems. I am active in analysing customer experience and identifying and implementing strategies to improve our service. I trained team members and clients on how to use different systems and am responsible for the company knowledge base.

Johannesburg Area, South Africa And Remote

I was part of the team developing a short-form entertainment startup. My biggest accomplishment was going from a contracting position hired to help develop the business plan to a founder of the company focused on growth. I designed and implemented marketing and sales strategies. I Designed the pitch-deck for fundraising and managed social media accounts. I also created and developed the Gamification system used to determine reputation within the app.We were in the process of fundraising when the CEO fell ill.

Johannesburg Area, South Africa

I was contracted to assist in the development of an upcoming mobile entertainment startup. I was responsible for managing the team and developing the business plan. My duties involved working with a designer to create the business logo and cards, developing the marketing strategy, assisting on production schedules, researching potential talent, creating and finding office space and setting up meetings for the team.

Johannesburg Area, South Africa

I fulfilled the position of a Business Studies teacher on maternity leave. I planned and presented lessons for Grade 9 EMS, Grade 10 Business Studies and Grade 11 Business Studies. My responsibilities included teaching the CAPS curriculum and preparing the learners for the exams.

Pretoria Area, South Africa

I completed a 10-week practical teaching experience, teaching Business Studies to Grade 10 and 11 learners. I was involved in the Grade 8 Market day and provided extra Mathematics lessons for Grade 8 -9 learners. RFL: End of 10-week University Requirement.

Cape Town Area, South Africa

I completed a 10-week practical at Summit House High School in Hout Bay in the Western Cape. My duties included managing and teaching the Grade 10 Business Studies class and the Grade 8 EMS class. I gained experience in term planning, lesson planning and curriculum teaching. I learnt how to manage and discipline a class using positive and negative reinforcement techniques. I extended my technological skills in using EBEAM software and interactive teaching techniques. RFL: End of 10-week University Requirement.

Pretoria Area, South Africa

I was an assistant to two rental agents in the Pam Golding office in Pretoria. My duties included scheduling appointments and inspections with lessees and lessors. I was responsible for drafting addendums to lease agreements and following up with potential clients. I was tasked with creating a new system to manage the rental information on a Google Spreadsheet. RFL: Had to leave to go complete my first teaching practical.

Bachelor Of Education (B.Ed.), Education, 2Nd Year

Activities and Societies: Dancing Society Outreach Society Wine Tasting Society Hockey

Education record