Managing and monitoring programme development processes in delivering the institutional Portfolio Development Plan. Leading on embedding an insights excellence approach within planning.Managing business case approval to ensure guaranteed performance standards are in place.Tracking programme development and providing comprehensive management support to facilitate academic planning, including subject step change creation and scrutiny.

• Exceptional partnership working, internally and externally, leveraging interpersonal and influencing skills to embed best practice employability skills and careers education in the curriculum. • Highly effective at remote working and comfortable when working individually or collaboratively in this context. Able to use own initiative to collaborate and co-create with colleagues in Graduate Futures and in academic departments to deliver and to drive innovation. • Design and delivery of tailored education activities and learning and development objectives for groups and individuals. • Alignment of University and Graduate Futures strategic objectives to support employability action plans and drive forward the University Strategy.• Demonstrated proficiency in creative problem solving and flexibility by designing and delivering online education interventions during pandemic restrictions. • Academic Training Lead; equipping academic with knowledge, skills, and resources to enhance employability and graduate outcomes. • Active member of the Northumbria Coaching Network facilitating learning and development and specialising in career progression; leadership and management competencies using 360 feedback and a variety of tools, frameworks, and theories, including MBTI and Belbin. • Mentor providing advice and guidance in relation to leadership and management issues.

• Management of multidisciplinary, portfolio of support within Faculty of Arts, Design and Social Sciences, enabling academic colleagues to fulfil their duties and deliver an outstanding learner experience. Successful implementation of emergency and temporary academic regulations enacted during COVID-19 to ensure no detriment policy.• Led a project to review online content and raise awareness of Academic Support culminating in the creation of digital training guides to support academic development.• Applied creative problem-solving abilities to best effect to lead a ‘normalisation’ project to standardise apprenticeship provision and ensure seamless service delivery.

• Successful leadership and management of a newly formed service which led to key strategic developments. Promoted professional standards through positive and inclusive management and leadership style.• Led transformational service delivery through the integration of a new placement management system and this involved contributing to the commissioning of a third-party software provider and then leading on the monitoring process.• Initiated, developed, and managed relationships to generate leads and secure placement opportunities. • Productive relationship management of key stakeholders, assessing opportunities for partnership working and delivering growth opportunities by collaborating with internal colleagues. • Enhanced the presence of Student Placements to external stakeholders, creating a strong online reputation and increasing engagement with Northumbria University Placements Team • Regularly designed, delivered, and evaluated learning activities on an individual and large group basis.• Active member of the Coaching Network; facilitating conversations to help others realise their potential.

• Led and managed a large team that met needs of range of stakeholders. The diverse and challenging workload, with conflicting and compounding deadlines required optimum organisational, planning and prioritisation skills.• Generated new leads and capitalised on opportunities for growth across all areas.• Initiated, developed, and managed partnerships through first class influencing, negotiation and advocacy skills to leverage assets and opportunities across all functional areas.• Worked to implement changes based on feedback for continuous improvement; implemented innovative working practices to reduce duplication and costs and to increase productivity.

• Competitor benchmarking and market research to identify and provide market intelligence for decision making.• Reviewed feasibility of new markets and identified growth potential. Recruitment figures rose year on collectively.• Devised tailored and cost-effective strategies to reach and engage target markets. Resulted in significant increase in numbers of applicants to postgraduate IT and Engineering courses.• Ensured return on investment from marketing campaigns and managed marketing budget.• Devised and implemented social media strategy and web review project that resulted in significant increase in online visibility and customer engagement