I'm a transformational business strategy and operations executive with a proven track record of driving operational excellence and large-scale change at Google. My passion lies in shaping the future of work through innovative HR strategies and technology-driven solutions.I'm fueled by a deep curiosity about how work gets done. My insatiable drive for optimization is always balanced with a people-first approach, ensuring seamless employee experiences and strategic talent development in evolving workplaces. TOP Career Achievements:Redefined Google's performance management system, impacting 180,000 employees and aligning them more closely with company goals.Managed and led an organization of 500 FTEs and 15K Vendors with an operating budget of $XXXM annually.Led the strategy and implementation of AI-powered customer support for Google products, reducing costs by $XXM annually.Spearheaded a vendor outsourcing strategy, saving $XXM across multiple Google Product Areas.I am a systems thinker that thrives in ambiguity and successfully drives change across organizations. Through strong relationships, empowerment and trust, I maximize employee success.Let’s connect to explore opportunities for collaboration!
Mhl Consulting
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Strategic Advisor/ConsultantMhl Consulting Aug 2024 - Present
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Executive MemberInternational Leap Network Mar 2024 - Dec 2024LEAP is a private exclusive network for members of the #LeapAcademy Program: executive leaders, entrepreneurs, and high achievers from around the world who inspire and drive growth and impact on themselves, their work and their communities. -
Managing Director Strategy And Implementation - People OperationsGoogle Dec 2022 - Mar 2024Design and deliver Google's People Operations strategy to Google including product design, go to market planning and delivery, culture change management, senior leadership alignment and Frontline HR readiness and support. -
Managing Director - Core Product Area Business OperationsGoogle Jun 2021 - Dec 2022San Francisco Bay AreaDrove central operations for the Core Product Area at Google. Focused on strategy, operations, business planning, business reporting, vendor management, compliance and location strategy/real estate management.
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Managing Director Customer Success Operations, Google Users And ProductsGoogle Jun 2017 - Jun 2021Focused on business operations to deliver quality products, services and support to Google's users across 40+ products including Search, Maps, Chrome, Android, Pixel, Workspace. Also provided operational services across Google's Product Areas.
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Director Of Google Partners Technical Services OperationsGoogle Sep 2012 - Jun 2017San Francisco Bay AreaManaged a global operations team focused on support of Google's content partnerships . This included outsourced technical support operations for feeds and APIs across xxK content partners across Google products. This role also provided operational support to Google Product Areas including: translation services and scanning operations.
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People Operations ManagerGoogle Oct 2009 - Sep 2012Mountain ViewDevelop strategy and implement talent management programs to support the growth of Google and itsemployees including performance management, leadership development strategy, leadership promotion,succession planning and high performer retention strategy.
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Strategy & Planning Manager - YoutubeYoutube 2007 - Oct 2009Mountain ViewManaged overall operational priorities of business unit working in collaboration with all supporting operations teams: Product Management, Ad Operations, Sales Finance, HR, Compliance, Business Development and other supporting Sales Operations teams. -
Strategy And Planning - CommerceGoogle 2006 - 2007Mountain ViewDefined business process workflows. Routinely evaluate to identify roadblocks and areas for improvement.Project managed and supported strategic initiatives as defined by business unit managers.Developed annual strategic business plan in conjunction with sales management team including information on organizational design, strategy, revenue objectives, overall team objectives & needs.
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Sales Operations Manager - Customer Solutions EngineersGoogle 2005 - 2006Mountain ViewEstablished the Customer Solutions Engineering Team designed to work in tandem with sales team to increase ad sales utilizing technology. Enhance customer use and satisfaction of Google’s technical products including: AdWords API, Google Maps, Google Base, Google Analytics and proprietary systems.
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Product Specialist - AdwordsGoogle 2003 - 2005Mountain ViewLiaison between Sales Operations and Product Management on all product initiatives impacting Sales workflow. Provide insight into product integration design, development guidance, implementation training and adoption analysis.
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Sales Planning ManagerLooksmart Aug 2000 - Jul 2003Worked collaboratively with Sales Director and Account Managers to develop the Northeast sales portfolio by creating account plans and strategies. Also, managed a team responsible for all post-sell activities including implementing campaigns, monitoring campaign performance, forecasting monthly revenue, generating month end billing reports, and providing solid customer service -
Claims RepresentativeFireman'S Fund Insurance Company Jun 1999 - Aug 2000Claims Representative in Fireman's Fund Management Training program working across all lines of business.
Shana Lindgren Education Details
Frequently Asked Questions about Shana Lindgren
What company does Shana Lindgren work for?
Shana Lindgren works for Mhl Consulting
What is Shana Lindgren's role at the current company?
Shana Lindgren's current role is HR Transformation Leader | Driving the Future of Work | Operations Excellence Expert.
What schools did Shana Lindgren attend?
Shana Lindgren attended University Of The Pacific - Eberhardt School Of Business.
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