Shana S. Sylva Email and Phone Number

Edutainmant for Equity is a professional consulting company working at the intersection of change that offers effective & tangible strategies for deepening equity, diversity & inclusion.

Founded in 1976, Community Boards is the oldest public conflict resolution center in the US. Our core services include mediation, conflict coaching, facilitation, and training. Mediations are provided citywide in English, Spanish, Mandarin, and Cantonese. We maintain a pool of 450+ volunteer Community Mediators and offer introductory and advanced trainings year-round.

Provide case management services for assigned female participants, identify educational, social and health needs of participants, design and maintain case plan and case notes for assigned case load. Developed weekly group programs and maintained documentation to fulfill funding-source requirements.Program ContributionsInitiate and maintain contact with parents, teachers, probation officers, social workers and other relevant parties of the female participants to provide advocacy and complementary social support.Develop and maintain strong community alliances with county/state agencies, police departments and other youth-service programs. Creation and facilitation of Life-Skills enrichment curriculum, provide tutorial support during educational program components.Demonstrated outstanding case management (caseload of up to 12) and dedication to clients

Responsible for providing analytical support to a project or departmentHelps develop project plans (SDLC) to ensure timely deliverables and successful completion of project. Develops reports on analysis conducted, provides recommendations and makes formal presentations to communicate results to various management levels. Assists in assessing workforce needs resulting from project implementation. Assists in identifying and developing performance management and training tools. Develops mechanism by which to track project best practices in order to ensure these are leveraged into comparable future projects

Tracking of critical federal compliance requirements and correspondence for Hydro Licensing Team Creating SAP notifications and assigning tasks related to agency correspondence to License CoordinatorsCreate and maintain metrics for outstanding SAP notifications and tasksAssist Lean Six Sigma team with implementation of process and system improvementsAudit trackingCreate and maintain Systems of Procedure (SOP) documentsMaintain federal license & compliance documents

Coordinate and manage calendar for Sr. Managers and Direct ReportsConcur expense reporting & travel arrangementsAssist with budget planning and forecasting, data analysis and reportingReview, monitor and maintain vendor payments/AP invoices within SAPContract creation & maintenance SAP/CATS TimekeepingNew-Hire On-Boarding

Provides data to billing department for 1200+ gas meters for large Industrial, Agricultural & Commercial customersAnalytical data research & processing data exceptionsIdentify and troubleshoot system failures, report issues in a timely mannerAdhere to critical daily data delivery deadlinesParticipate in, advise and implement process improvement projects

Support for Vice President of Global Project Management, and direct reportsCoordinate and manage heavy domestic and international travel schedules, including reconciliation of expenses for travel and entertainment.Perform basic budgetary duties including data analysis of expenditure information, verifying appropriateness of charged costs, and budget forecast planningOrganize medium to large internal and external meetings, record minutes and distribute correspondence.Develop, maintain and publish departmental metrics Create & publish Daily eNews & calendar for the Berkeley siteDevelop and maintain corporate and community philanthropy relationshipsProcess and track Bayer Foundation requests, employee volunteer grants, and in-kind donationsNew Employee On-Boarding

Daily use of University specific software (BFS, BAIRS, InfoBAIRS)Process Procurement Card transactions, maintain supporting documents, and reconcile invoice/billsTraining of employees on use of P-CardGeneral Ledger reconciliation, Zero AdjustmentsCreate and maintain Travel, Entertainment, Reimbursement Excel worksheets for distributionCreate and distribute monthly billing reports for campus processing unitsCreate profiles in PeopleSoft software for Procurement Card usersCreate and confirm payment of Purchase OrdersPrepare and analyze financial and budget journals

Resolve escalated client issues regarding service availability from a 12-member group in 1st level client servicesTroubleshoot connection failure from clients via email and phoneMaintain client databaseProvide training for 1st level client service agentsCreate and analyze Excel reports for workload distribution.

Perform initial troubleshooting of customer Internet banking servicesRecord trouble tickets and monitor follow-up responsesProvide training for service representatives Resolve escalated client issues with service or client service representativesInternet and software navigationClient enrollment for services