Shana Turner

Shana Turner Email and Phone Number

Region 5 Offender Success Community Coordinator at Michigan Works! Region 7b
Shana Turner's Location
Au Gres, Michigan, United States, United States
Shana Turner's Contact Details

Shana Turner personal email

n/a
About Shana Turner

I strive to create real relationships! By boosting employee morale and keeping customers excited about the available services, relationships are formed and a forever trust is earned. Securing today's customers, by providing THE BEST customer service, will keep them loyal! Be friendly, be yourself, be honest, follow through, keep promises, and treat everyone as family! I believe it's important to market from the bottom up. By starting at ground zero, we need to have fully trained staff who are passionate about growth and retention; this provides our customers with the best customer experience. It is very important to effectively communicate the progress and needs with the staff. Reward and recognize employees often! Being thankful, your staff will help generate great results.You'll find me to be the one smiling, thinking positive, and very outgoing. My motivational attitude is impeccable - I find it very rewarding to lead others into success!"Be creative. Use unconventional thinking. And, have the guts to carry it out." Lee Iacocca

Shana Turner's Current Company Details

Region 5 Offender Success Community Coordinator at Michigan Works! Region 7b
Shana Turner Work Experience Details
  • Michigan Works! Region 7B
    Offender Success Region 5 Community Coordinator (Prisioner Reentry)
    Michigan Works! Region 7B Jun 2017 - Apr 2024
    Standish, Michigan
    1. Manage OS Resource Specialist staff2. Data collection and reporting3. Obtaining community partnerships and connections4. Work directly with parole agents and supervisors to coordinate participant plans5. Provides Offender Success clients with necessary services and goods available and authorized to them by program standards and in conjunction with Michigan Department of Correction's parole agents and the Offender Success staff
    View
  • Amerigas Propane
    Sales And Marketing Specialist - Central Region
    Amerigas Propane Jan 2015 - Jun 2017
    Michigan
    1. Responsible for designing, creating, and delivering marketing programs to support the growth and expansion of company products and services2. Ongoing customer service training and support3. NPS (Net Promoter Score) and local district survey analysis and continuous district education / coaching4. Devoloped sales presentations and provided reporting on data collected5. Studied marketing trends, competition, new products, and pricing6. Brainstormed to develop ideas for creative marketing campaigns7. Assisted in outbound and inbound marketing activities by demonstrating expertise in various areas (content development, optimization, advertising, and event planning)8. Traveled throughout the Central Region to provide ongoing district operational support, customer service staff training, employee morale training, and marketing / sales support9. Maintained district budgets and proposed marketing plans within the allowed budget10. Liaise with external vendors to execute promotional events and campaigns11. Regional collaboration to increase sales and retention12. Planned and executed initatived to reach the targeted audience (social media, radio, e-mail)13. Analyzed marketing data to determine success and help shape future strategies14. SWAT analysis for local / regional competition
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  • Amerigas Propane
    Customer Growth And Relations
    Amerigas Propane Dec 2011 - Jan 2015
    Hale, Michigan
    1. First line of customer contact - represented the company2. Gained new customers by introducing AmeriGas products and services, recommending strategic price programs, and scheduling site visits3. Solved customer service issues with the goal of customer satisifaction and customer retention4. Answered phone calls and responded to all customer inquiries5. Assisted with walk-in customers6. Actively participated in safety training and met all safety training requirements7. Maintained cusotmer data, transactions, and information in SAP thorugh accurate data entry and monitoring8. Prepared all daily batch activitied including service, bulk, and cylinders9. Kept track of district finances and accounting10. Made credit calls to delinquent customers and preformed credit checks on new customer accounts11. Maintained service work and scheduled service / bulk deliveries12. Solved routing issues13. Proficient in daily SAP work14. Responsible for district growth and marketing commuication15. Developed plans and maintained progress for all growth activies
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  • Cadence Communications Inc.
    Telecommunications Specialist
    Cadence Communications Inc. Jan 2008 - Apr 2011
    Michigan
    1. Managed the telecom needs for large corporations.2. Local and long distance telecom audits3. Local and long distance contract negotiations4. Coordinated assignments and schedules for the purpose of minimizing disruptions and / or inconvenience5. Maintained manual and electronic documents, files, and records to document activities, convey informaiton, and provide an updated audit trail6. Participated in meetings with clients to ensure sufficient cost saving measures were in place7. Researched available cost saving inatitives to present to the client base8. Worked wtih existing customers to determine a need for services within the territory9. Managed a full database of all district employees and phone extentions to provide the customer with a clear list of immediate contact
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Shana Turner Skills

Customer Service Management Microsoft Excel Project Management Sales Strategic Planning Leadership Negotiation Logistics Microsoft Word Process Improvement Team Building Powerpoint New Business Development Change Management Team Leadership Sales Management Telecommunications Customer Retention Marketing Budgets Contract Negotiation Troubleshooting Purchasing Account Management Social Media Sap Procurement Pricing Customer Satisfaction Sales Operations Program Management Direct Sales Call Centers Outlook Forecasting Transportation Business Development Marketing Strategy Strategy Social Media Marketing Marketing Communications Windows

Shana Turner Education Details

  • Baker College Center For Graduate Studies
    Baker College Center For Graduate Studies
    Business
  • Baker College Of Flint
    Baker College Of Flint
    Marketing And Psychology

Frequently Asked Questions about Shana Turner

What is Shana Turner's role at the current company?

Shana Turner's current role is Region 5 Offender Success Community Coordinator at Michigan Works! Region 7b.

What is Shana Turner's email address?

Shana Turner's email address is sh****@****gas.com

What schools did Shana Turner attend?

Shana Turner attended Baker College Center For Graduate Studies, Baker College Of Flint.

What are some of Shana Turner's interests?

Shana Turner has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.

What skills is Shana Turner known for?

Shana Turner has skills like Customer Service, Management, Microsoft Excel, Project Management, Sales, Strategic Planning, Leadership, Negotiation, Logistics, Microsoft Word, Process Improvement, Team Building.

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