Shana Chisholm Email & Phone Number

Redwood City, California, United States

Instructional Assistant in kindergarten classroom helping with task direction, small group facilitation, and general classroom management at the direction of the classroom teacher and school administrators.

As a Customer Support Representative, I enjoyed working with school districts and administrators to implement digital learning tools for K-12 students. In this high pressure and high stress role, I walked end users through complex tasks using language they would understand, while imparting instructions that would help build product knowledge resulting in a.

Redwood City, California, United States

Redwood City, California, United States

Moms in Business Collective, a 501c3 public charity served local mom entrepreneurs in the community through business grants and networking opportunities. Founded in 2015, we received our 501c3 determination in 2016. We issued grants to mom-run companies who desired to expand their businesses but did not have access to traditional capital. - I helped to.

Mountain View, California, United States

*Responsible for analyzing, normalizing, and importing patient data into HealthLoop's patient notification system.

San Francisco Bay Area

• Responsible for managing the Epocrates Net Promoter Score program, including initiating monthly relationship surveys to over 25,000 members
• Read and categorized responses, analyzing trends and coordinating action items with cross-functional teams
• Developed and managed strategies to engage the Epocrates member base including creating email marketing campaigns to drive product usage

San Mateo, CA

• Provided implementation services for physicians, practice administrators, and clinic staff to ensure adoption and optimization of the Epocrates EHR
• Served as post-implementation account manager ensuring client success
• Collaborated with cross-functional teams for testing and validation of new software releases
• Developed training materials, curriculum, and processes for internal/external teams
• Provided training and mentoring to fellow teammates

San Mateo, CA

• Provided end user technical support for Epocrates mobile, and online software products
• Served as voice of the customer liaison at “HotList” meetings with Engineering and QA departments
• Performed quality reviews to ensure accurate responses reached customers
• Testing and validation of new software releases
• Attended company trade shows to provide on-site technical/sales support

San Francisco Bay Area

* Performed detailed physician and CT technician training for Bone Density Image analysis software* On-site hardware/software implementation for new customers throughout the US* Provided remote technical support for medical device/software to customers post-implementation* Testing and validation of new software releases* Contributed to and edited customer.

Redwood City, CA

- Trained physicians, new employees, all levels of management, and business partners on iScribe’s electronic prescription writer- Created and implemented company wide product installation scheduling process- Managed on-site appointments for 20+ field engineers and trainers- Created, reviewed and provided feedback on training tools and detailed product.