Shanaf Hyder Email & Phone Number

Riyadh, SA

Dubai, United Arab Emirates

• Network Engineer – INTIGRAL (June 2021- present)Intigral is a leading provider of IP video products and billing services in the MENA region. By delivering fully customizable digital entertainment and sports solutions.
• Responsible for trouble free operation of the IP Network backbone of IPTV and OTT head end and ensure 99.9% uptime of the infrastructure
• Expert level (Level 3) technical support of the IP network infrastructure End to End (Design, configure, Management) delivery of IP networks
• Ensure scalability, resiliency and efficiency of the infrastructure is maintained all time.
• Co-ordinate with ISP’s and regional internet registry (RIPE) in routing of INTIGRAL’s own IP resources
• Establish and manage BGP Peering and Exchange relationships

Dubai, United Arab Emirates

• Provide support for the installation, configuration of switches, routers and hardware.
• Configuring and managing firewalls and security equipment.
• Produce daily status and network availability reports, performance statistics and customer faults for appropriate fix and escalation within defined guidelines Work on the IP networking
• First line maintenance support for live fixed and mobile IP network.
• Ensuring network quality through fault and performance management, Supported network optimization efforts with network planning and configuration management teams.
• Managing BGP connectivity between local ISP and international broadband capacity

Dubai, United Arab Emirates

• DU Telecom (Emirates Integrated Telecommunications Company PJSC), Dubai – UAE Deputed by CNS (November 2012– September 2015) Network Engineer – NOC IP Transport
• Provide support for the installation, configuration of switches, routers and hardware.
• Produce daily status and network availability reports, performance statistics and customer faults for appropriate fix and escalation within defined guidelines Work on the IP networking
• First line maintenance support for live fixed and mobile IP network.
• Ensuring network quality through fault and performance management, Supported network optimization efforts with network planning and configuration management teams.
• Managing BGP connectivity between local ISP and international broadband capacity

Dubai, United Arab Emirates

• Network Engineer – NOC International Voice Services
• Responsibilities as a NOC Network Engineer include develop, implement and maintain the solutions that support and help the company’s live networks.
• Responsible for the preparing and maintenance of the log troubleshooting notes and network trouble tickets.
• Troubleshooting on call flows for voice protocols like SIP, H.323, MGCP, RTP, SRTP, SCCP, and ISDN.
• Moves, Adds and Changes for end devices on Call Manager, UCM version 4.x or higher (e.g. Adding and Configuring IP Phones, gateways).
• Troubleshooting for Cisco IP Telephony issues.

Cochin Area, India

• Network Planning, Installation, and Troubleshooting.
• Planning and implementing VoIP consulting engagements.
• Monitor and evaluate the results to ensure the objectives and operating requirements are met and are in line with the needs and missions of the organization.
• Installing and maintaining Windows server operating system and Architecture.
• Installing, Troubleshooting and Administration of CISCO Unified Communication Manager.
• Creating, managing and monitoring ISDN/PRI links, trunks, Hunt groups, extensions/Stations, coverage paths, route patterns, dial plans, ARS table, FAC.

B.Tech, Information Science Engineering

Education record