Shanaf Hyder Email & Phone Number

Riyadh, Sa

Dubai, United Arab Emirates

Network Engineer – INTIGRAL (June 2021- present)Intigral is a leading provider of IP video products and billing services in the MENA region. By delivering fully customizable digital entertainment and sports solutions, we drive broadband, open new revenue opportunities, and create rich consumer engagement channels.• Responsible for trouble free operation of the IP Network backbone of IPTV and OTT head end and ensure 99.9% uptime of the infrastructure• Expert level (Level 3) technical support of the IP network infrastructure End to End (Design, configure, Management) delivery of IP networks• Ensure scalability, resiliency and efficiency of the infrastructure is maintained all time.• Co-ordinate with ISP’s and regional internet registry (RIPE) in routing of INTIGRAL’s own IP resources• Establish and manage BGP Peering and Exchange relationships• working relationships with clients/customers, other work units to meet mutual goals and objectives.• Maintaining security measures on the devices as per the requirement from the cyber security team/standards.• periodic audits and health checks on devices to ensure business continuity.• update and maintain the network devices with the latest release and patches.• expansions and deployments of new solution for accommodating the evolving IT requirement for the business.

Dubai, United Arab Emirates

• Provide support for the installation, configuration of switches, routers and hardware.• Configuring and managing firewalls and security equipment.• Produce daily status and network availability reports, performance statistics and customer faults for appropriate fix and escalation within defined guidelines Work on the IP networking• First line maintenance support for live fixed and mobile IP network.• Ensuring network quality through fault and performance management, Supported network optimization efforts with network planning and configuration management teams.• Managing BGP connectivity between local ISP and international broadband capacity• Managing links for DU call centers.• Managing and troubleshooting MPLS connectivity for local customers.• Ensuring network quality through fault and performance management.• Supported network optimization efforts with network planning and configuration management teams.• Resolve the customer’s and network issues in time.• Coordinated all network activities i.e. work orders, planned work, site access, outages and maintenance.• Software and hardware upgradation on networked devices.• Coordinating with vendor for fix on bugs and device malfunction of device.• First level troubleshooting inside ISP (Local network).• Supporting the company Technology Service Desk team to update and conversations with international providers and counter partners for fault fix.• Coordinating with international partner’s cable providers for fault fix joint troubleshooting.• Creating WDM and SDH trails on transmission equipment’s for transport• Equipment health monitoring and managing (OSN 3500 Huawei, OSN 8800 T32 Huawei)• Optical performance analysis and configuring transport services of customers.

Dubai, United Arab Emirates

DU Telecom (Emirates Integrated Telecommunications Company PJSC), Dubai – UAE Deputed by CNS (November 2012– September 2015) Network Engineer – NOC IP Transport• Provide support for the installation, configuration of switches, routers and hardware.• Produce daily status and network availability reports, performance statistics and customer faults for appropriate fix and escalation within defined guidelines Work on the IP networking• First line maintenance support for live fixed and mobile IP network.• Ensuring network quality through fault and performance management, Supported network optimization efforts with network planning and configuration management teams.• Managing BGP connectivity between local ISP and international broadband capacity• Managing links for DU call centers.• Managing and troubleshooting MPLS connectivity for local customers.• Ensuring network quality through fault and performance management.• Supported network optimization efforts with network planning and configuration management teams.• Resolve the customer’s and network issues in time.• Coordinated all network activities i.e. work orders, planned work, site access, outages and maintenance.• Software and hardware upgradation on networked devices.• Coordinating with vendor for fix on bugs and device malfunction of device.• First level troubleshooting inside ISP (Local network).• Supporting the company Technology Service Desk team to update and conversations with international providers and counter partners for fault fix.• Coordinating with international partner’s cable providers for fault fix joint troubleshooting.

Dubai, United Arab Emirates

Network Engineer – NOC International Voice Services• Responsibilities as a NOC Network Engineer include develop, implement and maintain the solutions that support and help the company’s live networks.• Responsible for the preparing and maintenance of the log troubleshooting notes and network trouble tickets.• Troubleshooting on call flows for voice protocols like SIP, H.323, MGCP, RTP, SRTP, SCCP, and ISDN.• Moves, Adds and Changes for end devices on Call Manager, UCM version 4.x or higher (e.g. Adding and Configuring IP Phones, gateways).• Troubleshooting for Cisco IP Telephony issues.• 2nd level support collecting trace files and investigating call quality issue if needed, Maintained network operating systems and hardware to the most current approved levels (applied patches and updates to networked application software and operating systems).• Backing up the switch configuration and MGX configuration from media gateway to FTP server.• Monitoring and managing the International and National media gateways and switches.• Collecting the traces and CDR from the call agent and based on cause release value and diagnoses the network failure and troubleshooting, Monitoring and managing the ITPs.• Managing and rerouting voice traffic based on congestion in network.• Monitoring and managing Cisco Gateways (H.323 and MGCP) and Gatekeepers.• Analyzing and diagnosing the issue based on the alarm generated from the platform or device.• Analyzing and troubleshooting issues in customer side SIP and SCCP phones.• Trouble ticketing (HP Service Manager) and documenting based on malfunctions and resolving issues• Role as a POC-for the external carriers like AT&T, Interoute, Reliance, STC, etc., • To coordinate with various other department heads in order to provide better facilities and services to the customers.

Cochin Area, India

• Network Planning, Installation, and Troubleshooting.• Planning and implementing VoIP consulting engagements.• Monitor and evaluate the results to ensure the objectives and operating requirements are met and are in line with the needs and missions of the organization.• Installing and maintaining Windows server operating system and Architecture.• Installing, Troubleshooting and Administration of CISCO Unified Communication Manager.• Creating, managing and monitoring ISDN/PRI links, trunks, Hunt groups, extensions/Stations, coverage paths, route patterns, dial plans, ARS table, FAC.• Maintain and Installing storage area networks and storage hardware• Network Design and Administration.• Backup Solutions and Off-site Rotation • Managed and configured Clients Network Devices Cisco 3845, 2821, Router IOS, Cisco 2960G and 3560 Switch IOS and Cisco VPN client• Worked as a Technical Lead to fully consolidate and migrate to a Single mixed mode Windows 2008 Active Directory Domain• Implementing RAID 1 and RAID 5 on mission critical servers such as domain controllers and file servers• Implementing and administration Active Directory services, replication, Trust Relationship and enforcing Domain wide Group Policies• One-time Projects and On-going Support.• Install all new hardware, systems, and software for networks.• Install, configure, and maintain network services, equipment and devices.• Supports administration of servers and server clusters.• Manages all system back-up and restore policies.• Plans and supports network and computing infrastructure, Perform troubleshooting analysis of servers workstations and associated systems • Support 24/7 technical assistance for after sales service of network solutions.• Monitors system performance and implements performance tuning. Manages user accounts, permissions, email, and anti-virus, anti-spam.

B.Tech, Information Science Engineering

Education record