Shana Mcnerney Email & Phone Number

Boston, Massachusetts, United States

WHO I AM: Being passionate about navigating the complex seas of the maritime industry, I am a dedicated Strategic Account Manager at Veson Nautical. With my strong background in the maritime industry, maritime technology, and a commitment to excellence, I excel in building and nurturing long-lasting relationships with our most valued clients. I have a proven track record of working in a fast-paced and high-demand environment while providing superb attention to detail. My strengths include client relations, problem solving, process improvement, communication, and organization.WHAT I DO: As a Strategic Account Manager, I am responsible for understanding our clients' unique needs, helping them maximize the value of our solutions, and ensuring their success. In collaboration with my colleagues at Veson, I help create tailored strategies and solutions that empower our clients to optimize their operations, streamline workflows, and achieve their business goals.KEY RESPONSIBILITIES:- Develop and maintain deep client relationships, acting as their trusted advisor in the maritime software space.- Collaborate with cross-functional teams to tailor Veson Nautical's offerings to meet each client's specific requirements.- Drive customer engagement, satisfaction, and retention, while identifying opportunities for growth.- Monitor industry trends and market dynamics to provide clients with insights and strategies for staying competitive.WHAT SETS VESON NAUTICAL APART:At Veson Nautical, we are at the forefront of maritime innovation. Our solutions are shaping the future of the industry, and I am proud to be part of a team that is dedicated to helping clients overcome challenges and achieve their goals.Let's connect to discuss how I can help you navigate the waters of the maritime industry and deliver the results you're looking for. Feel free to reach out for strategic insights, partnership opportunities, or simply a maritime industry conversation.

Boston, Massachusetts, United States

Developed and nurtured strategic relationships with key clients in the Americas, ensuring their success with Veson's maritime software solutions. Collaborated closely with cross-functional teams to customize offerings that met the unique needs of my clients, driving customer satisfaction and loyalty while identifying growth opportunities within the region.KEY ACCOMPLISHMENTS:- Award received for surpassing 100% of my sales target during my first year at Veson Nautical.

New Rochelle, Ny

Provided project management strategies and creative problem-solving solutions for clients at a boutique consultancy shop. Owned all stages of project lifecycle, from inception through monitoring and closing, to deliver projects that exceeded expectations on time and budget.Client: Supply Chain Software Startup- Implemented a project plan to support the development and launch of product. - Collaborated with client on recommendations to improve workflow and user experience. - Coordinated development of user manuals / training materials to enable successful implementation and turnover of the system to the clients.

Scarsdale, Ny

Directed initiatives in product development, process improvement, marketing / brand management, and event coordination. Structured problem solver with keen multi-tasking abilities; frequently managed multiple simultaneous project initiatives. Dedicated focus toward increased efficiency and productivity among cross-functional teams by creating and implementing system and process improvements. Conducted training sessions on new tools developed for the company, and managed corporate onboarding of new hires.KEY ACCOMPLISHMENTS:- Led development and implementation of a proprietary enterprise voyage management and reporting SaaS, resulting in net savings impact of $250k+ annually in third party software and licensing fees.- Established operating procedures and reporting for Logistics team, reducing workflow redundancy 35%.- Strategized with external artists and vendors in designing, standardizing, updating, and integrating new corporate branding into all aspects of marketing collateral during the company's rebranding.- Directed start-to-finish trade show participation, including development of booth art, space reservation, on-site setup / dismantle, and giveaways.- Produced training materials and conducted hands-on and virtual training sessions for 70+ end users in all global offices on proprietary voyage management software.

Scarsdale, Ny

Responsible for the account management and marketing of Pool Management services to third party ship owners. Directed initiatives in account / relationship management, marketing / brand management, and research analysis.KEY ACCOMPLISHMENTS:- Cultivated relationships with dozens of clients as the direct channel of communication between Pool Members and the organization, averaging $550K+ in monthly revenue generated through fees charged.- Oversaw Pool Member payment disbursement process, averaging $10M+ gross revenue distributed monthly across 28 members; ensuring members understood, and were satisfied, with results.- Managed full-cycle production of sales / marketing monthly newsletter — wrote content, provided statistical analysis, proofread copy, and delivered final approval for distribution.

Yonkers, Ny

Responsible for the employment of all owned and chartered in tonnage; maximizing profitability by managing voyage execution and post-fixture operations for each trade. Ran voyage calculations and negotiated highly detailed contracts employing a fleet of 50+ owned vessels (Handysize, Handymax, and Supramax) via Voyage & Time Charter fixtures. Handled business / customer development. Trained all new hires on industry software; educated and mentored less experienced team members on shipping fundamentals, voyage calculations, and cargo evaluations. Conducted workshop session for overseas staff.KEY ACCOMPLISHMENTS:- Achieved outstanding customer retention record while developing six new accounts and booking cargoes generating approximately $25M in revenue.

Yonkers, Ny

Entered projected voyage results into Enterprise Resource Management program. Maintained precise files and documentation relative to voyage. Managed container inventory and tracked location of leased container units. Controlled billing approval, relocation data,and handled off-hire arrangements.