I S M Shanamul Islam Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

• Main point of contact for the business with all suppliers for all MACD (Moves, Additions, Changes and Deletions) projects. • Successfully implementing and delivering project in Agile methodology. Conducting spring grooming and planning sessions.• Providing project planning, scope management, resource forecasting; change management across the project portfolio.• Assisting in creating process documents in Confluence, Sharepoint. Creating and distributing weekly reports/dashboard using Excel, ServiceNow, Powerpoint to higher management and other key stakeholders.• Working with Procurement to establish POC using the correct and established processes. • Assist with risk analysis and mitigation activities, facilitating Program manager on weekly RAG meeting.• Ensure projects are effectively managed with operations and are “fit to land” in stores.• Raising, completing, and managing all change requests in ServiceNow and seeking approval for the projects.• Taking ownership of coordinating among stakeholders to ensure on time and within budget for end to end delivery.• Chairing weekly hurdle meeting with key stakeholders to review progress of project.• Facilitating program manager with weekly achievements and the high-level blockers.• Actively engaging solution architect to resolve technical issues to complete the project in time.• Managing project timeline sequencing and tasks to build project schedule.• Responding/Vetting Billing Enquiries using SAP ARIBA– Assisting the Billing Team in all types of requests and queries• Analyzing and then effectively strategizing regarding business goals, deadline schedules, budgets needed resources and team member coordination.

Melbourne, Victoria, Australia

● Reviewing and confirming that offered services and technical specifications match the obligations and commitments following regulatory guidelines● Reviewing feedback of products and procedures according to guidelines and negotiation with team managers when required.● Coordinating with customer solutions, sales, billing and IT teams to acquire relevant feedback for smooth transitions of newly implemented systems● Coordinating with onshore and offshore teams to ensure business standards are maintained regardless of the locations

Melbourne, Australia

Key Responsibilities: ● Managing project scope, resources, time, cost, communication, procurement processes to achieve project objective.● Communicating with customer post contract award in relation to kick off meetings, weekly meetings, product updates, test certificates and various variables to ensure all deliverables in contract are met post contract award.● Reviewing and confirming that offered services and technical specifications match the obligations and commitments under the contract. Ensure timely resolution of technical sales, service issues and commercial issues.● Communicating project progress with internal and external stakeholders, completing pre-assessment checklist for projects with risk matrix, assessment and implementing lesson learnt from previous projects.● Attending contract negotiation with Sales Director and customer when required.● Reviewing contracts and identifying main risks and milestones such as deliveries, payments, documentation etc.● Co-ordinating with Product Management, Order Management, Commercial Project Management teams.

Melbourne, Australia

● Working as a team member in high pressured targeted on site marketing.● Supervising team regarding performance efficiency.● Coordinating with sales team ● Updating stocks and coordinating with supervisors with regular basis with onsite issues.● Preparing target based reports every week.● Managing excellent customer service.● Mentoring the newbies.● New site inspections● Coordinating with head office and logistics regarding required equipment for different sites

Master'S Degree, Telecommunications And Network Engineering

Master in Telecom and Network engineering

Bachelor Of Science (Bsc), Electrical And Electronic Engineering, 3.10 Out Of 4

Activities and Societies: Vice President Feb 2012- Aug 2013 BRAC University Heritage Forum Activities: ● Organized several tours.

Science, Gpa 5.00

Activities and Societies: Worked as Organizing Secretary of Notre Dame Cultural Club. Worked as Vice President (workshop) of Notre Dame.

Secondary School Certificate (S.S.C), Science, Gpa 5.00