Shana Nelson Email & Phone Number

Washington, Illinois, United States

Remote

Senior escalation specialist for dissatisfied clients designed to drive an excellent customer experience, preserve future client business, mitigate risk, and prevent revenue leakage. More details in resume.

Palm Harbor, Florida, United States

Managed the SNF sales, admissions and marketing department, maintaining all day-to-day business operations primary focus to grow census thru new external business partners as well as was awarded preferred provider status with BayCare and Advent prior to COVID onset.Implemented and managed all COVID safety and infection control operations with Executive.

Mclean, VA

Pioneered, designed and executed a rapid response pilot program for SNF admissions (expansion of the internet sales division) in 9 facilities across 5 states. Achieved a 16% increase in average daily census in less than 3 months in 5 of 9 communities who effectively implemented the process. Assessed areas of opportunity continually via census evaluation.

Mclean, VA

Oversaw and supported the sales and marketing efforts of 12 BU’s (24 FTE’s) across 7 states with varying product lines, primary focus skilled nursing. Focused on building the sales professional skill sets in order to effectively build census through relentless external business development and key strategic partnership alignments. Resulted in positive.

United States

Independently conducted all activities related to the international implementation of Point Click Care (PCC) e-HR system with special focus on physician orders and medication management. Duties included project management, pre/prep visits, clinical oversight for transition, conducted all adult learning computer center classroom training sessions for.

Lutz, Florida, United States

Managed the sales and marketing department, maintaining all day-to-day business operations. Startup community - identified and built relationships with healthcare professionals within the local market, coordinated in-house events for said the sales and marketing department, maintaining all day-to-day business operations. Census growth in 12-month startup.

Tampa, FL

Managed the sales and marketing department, maintaining all day-to-day business operations. Grew Medicare census over 30% in two years of assuming role (Medicare was primary focus, no Managed Care utilized in this building). Consistent performance related to census, 103% revenue over budget achieved multiple quarters throughout tenure. External business.

Tampa, FL

Managed the social services and admissions department, maintaining all day-to-day business operations. Liaison for residents and families, focusing on customer service, problem solving and advocacy. Deficiency free social services/admissions/resident rights surveys. Coordinated all social and ancillary services for residents. Responsible for all admission.

Bachelor Of Arts - Ba, Sociology Of Health And Aging

Practical Nursing, Nursing