Shanan Ilen Email & Phone Number

Hinxton, England, United Kingdom

- Serving as a 1st Point of contact for 800+ users- Supporting both onsite and remote users- Providing support for Mac, Windows and Linux Operating Systems

Wembley, England, United Kingdom

London Area, United Kingdom

Started as a 3-month internship role and extended the role after graduation to continue working with the company.- Providing Cyber Essentials Certificate Service to clients.- Enhanced email security using "Hornetsecurity" Spam protection.- Implemented new and assessed existing security controls to improve organizational-wide information security.- Completed the self-assessment process and guided the implementation of security controls, leading to the achievement of the Cyber Essentials certificate for the company. Demonstrated in-depth knowledge of the certification requirements and provided recommendations for enhancing the organization's security posture.- Conducted a "Cybersecurity Awareness" session for co-workers.

London Area, United Kingdom

- Providing remote/onsite IT support.- End-user device installation, configuration and support.- Windows and Linux server administration.

Watford, England, United Kingdom

Sri Lanka

• Provided daily L1 customer support and escalated when needed to the L2 and principal support (Dell, VMware, Cisco, Huawei, Oracle)• Prepared preventive maintenance reports for finance customers• Performed data centre server deployment, OS installations, configuration and migrations including cabling and labelling for large enterprise-level customers• Conducted host security hardening based on the given security criteria such as security patches, software versions and firmware updates and upgradesVirtualization Technologies and Related Products- VMware vSphere- RecoverPoint for VMs- vRealize Operations- Site Recovery Manager- vSANDatacenter Solutions- System Migrations- Server installation & system ImplementationsLinux System installation and configuration

Colombo, Western, Sri Lanka

• Delivered up to L2 customer support to troubleshoot major IT issues in existing customers and escalate with vendors for critical issues• Collaborated in enterprise IT solutions for SMB level customers, with a wide range of cutting edge technologies while contributing to the projects till successful delivery and provided support after implementation based on the agreements• Took responsibility for installation, deploying, and configuring of virtualization, network and data centre projects for finance, private and public sector customers• Engaged with Pre-sales support for new projects• Stayed updated with partner portal learnings & exams for DellEMC, Cisco, VMWare• Managed 4 finance customers’ DR sites (DRaaS) in the company-owned cloud• Monitored 2 customer's network & system Infrastrcutre in the NOC serviceTechnology Areas:Virtualization Technologies (VMware & Hyper-V)Windows Server and Services (Server 2008/12/16)Linux System Administration (Ubuntu, CentOS & RHEL)Datacenter Solutions (Migrations & Implementations)Server and Storage Management (DellEMC, HP, Cisco)Data Backup Solution (Veeam, DellEMC RP4VM and Networker)Network and Infrastructure Monitoring (Grafana, Zabbix)Network Infrastructure & Wireless Solution (Cisco, Meraki)

Sri Lanka

I started my Internship role as a trainee System Engineer. - Network and System basics- Learnt basic and work ethics in documentation and diagram designs (Visio)- WiFi surveys (inSSIDer)- PoCs for IoT Solutions

Msc. Cyber Security, Cyber/Computer Forensics And Counterterrorism, Distinction

Covered Areas - Intrusion Detection & Response - Security of Emerging Connected Systems - Digital Data Acquisition, Recovery & Analysis.

Bsc (Hons)Ethical Hacking And Network Security, Information Technology, 1St Class Honours

Covered Areas - Network Systems - Cyber Security - Penetration Testing - Law and Legal Frameworks - Security Audit and Testing - Digital.

Diploma & Higher National Diploma, Computer Systems Networking And Telecommunications, Hnd - Distinction (3.89 Gpa) Diploma - Distinction (3.94 Gpa)

Covered Areas - Computer Networking & Architecture - Virtualization and Storage - Information, Physical and Network Security - Windows.

Advanced Level, Mathematics

Education record