Shanan Ilen Email and Phone Number
Shanan Ilen is a cybersecurity post graduate with a strong 1st and 2nd line end-user tech supporting including but not limited to network, security and infrastructure engineering experiences. He has an MSc Cybersecurity degree from Coventry University, where he learned about cyber/computer forensics and network security, and published an article on digital forensic techniques. He has also gained hands-on experience in implementing and assessing security controls, conducting security awareness sessions, and achieving the Cyber Essentials certificate for Silicon Technix Ltd, where he completed a three-month internship as an Information Security Officer and continued as an IT officer. Previously, he worked as an Associate Engineer at MillenniumIT ESP, providing customer support, preventive maintenance, server deployment, and host security hardening for large enterprise-level customers. He has multiple certifications in computer networks, Cisco, and Red Hat, and skills in VMware, RecoverPoint, vRealize, Site Recovery Manager, and vSAN.Shanan is passionate about infrastructure, networking and cybersecurity and is eager to apply his knowledge and skills in a challenging and dynamic environment. He is an ambitious, enthusiastic, and proactive person with a positive mindset and excellent communication and collaboration skills.
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Service Desk TechnicianEuropean Bioinformatics Institute | Embl-Ebi Jul 2024 - PresentHinxton, England, United Kingdom- Serving as a 1st Point of contact for 800+ users- Supporting both onsite and remote users- Providing support for Mac, Windows and Linux Operating Systems -
Sales AssociateHugo Boss Jan 2024 - Jul 2024Wembley, England, United Kingdom -
Information Security OfficerSilicon Technix Ltd Apr 2023 - Jul 2024London Area, United KingdomStarted as a 3-month internship role and extended the role after graduation to continue working with the company.- Providing Cyber Essentials Certificate Service to clients.- Enhanced email security using "Hornetsecurity" Spam protection.- Implemented new and assessed existing security controls to improve organizational-wide information security.- Completed the self-assessment process and guided the implementation of security controls, leading to the achievement of the Cyber Essentials certificate for the company. Demonstrated in-depth knowledge of the certification requirements and provided recommendations for enhancing the organization's security posture.- Conducted a "Cybersecurity Awareness" session for co-workers. -
Information Technology OfficerSilicon Technix Ltd Aug 2023 - Jun 2024London Area, United Kingdom- Providing remote/onsite IT support.- End-user device installation, configuration and support.- Windows and Linux server administration. -
Retail AssistantPrimark Oct 2022 - Jan 2024Watford, England, United Kingdom -
Associate Engineer - Core InfrastructureMillenniumit Esp Dec 2021 - Aug 2022Sri Lanka• Provided daily L1 customer support and escalated when needed to the L2 and principal support (Dell, VMware, Cisco, Huawei, Oracle)• Prepared preventive maintenance reports for finance customers• Performed data centre server deployment, OS installations, configuration and migrations including cabling and labelling for large enterprise-level customers• Conducted host security hardening based on the given security criteria such as security patches, software versions and firmware updates and upgradesVirtualization Technologies and Related Products- VMware vSphere- RecoverPoint for VMs- vRealize Operations- Site Recovery Manager- vSANDatacenter Solutions- System Migrations- Server installation & system ImplementationsLinux System installation and configuration -
System EngineerAsia Pacific Technology Systems (Pvt) Ltd Mar 2020 - Dec 2021Colombo, Western, Sri Lanka• Delivered up to L2 customer support to troubleshoot major IT issues in existing customers and escalate with vendors for critical issues• Collaborated in enterprise IT solutions for SMB level customers, with a wide range of cutting edge technologies while contributing to the projects till successful delivery and provided support after implementation based on the agreements• Took responsibility for installation, deploying, and configuring of virtualization, network and data centre projects for finance, private and public sector customers• Engaged with Pre-sales support for new projects• Stayed updated with partner portal learnings & exams for DellEMC, Cisco, VMWare• Managed 4 finance customers’ DR sites (DRaaS) in the company-owned cloud• Monitored 2 customer's network & system Infrastrcutre in the NOC serviceTechnology Areas:Virtualization Technologies (VMware & Hyper-V)Windows Server and Services (Server 2008/12/16)Linux System Administration (Ubuntu, CentOS & RHEL)Datacenter Solutions (Migrations & Implementations)Server and Storage Management (DellEMC, HP, Cisco)Data Backup Solution (Veeam, DellEMC RP4VM and Networker)Network and Infrastructure Monitoring (Grafana, Zabbix)Network Infrastructure & Wireless Solution (Cisco, Meraki) -
Trainee System EngineerAsia Pacific Technology Systems (Pvt) Ltd Mar 2019 - Feb 2020Sri LankaI started my Internship role as a trainee System Engineer. - Network and System basics- Learnt basic and work ethics in documentation and diagram designs (Visio)- WiFi surveys (inSSIDer)- PoCs for IoT Solutions
Shanan Ilen Skills
Shanan Ilen Education Details
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Distinction -
1St Class Honours -
National Institute Of Business Management (Nibm - Sri Lanka)Hnd - Distinction (3.89 Gpa) Diploma - Distinction (3.94 Gpa) -
Mathematics
Frequently Asked Questions about Shanan Ilen
What company does Shanan Ilen work for?
Shanan Ilen works for European Bioinformatics Institute | Embl-Ebi
What is Shanan Ilen's role at the current company?
Shanan Ilen's current role is IT Support/ Infrastructure Engineer | MSc Cyber Security Graduate.
What schools did Shanan Ilen attend?
Shanan Ilen attended Coventry University, Coventry University, National Institute Of Business Management (Nibm - Sri Lanka), Maris Stella College Negombo, Cisco Networking Academy.
What skills is Shanan Ilen known for?
Shanan Ilen has skills like Microsoft Office, Microsoft Excel, Microsoft Word, Linux System Administration, Microsoft Powerpoint, C, Html, Php, C++, Adobe Photoshop, Lightroom, Linux.
Who are Shanan Ilen's colleagues?
Shanan Ilen's colleagues are Kabir Ismail, Bonnie Russell, François Sherwood, Melanie Vollmar, Elizabeth Lewis, Marie-Marthe S., Elliot Sollis.
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