Shanaka Narammala Email & Phone Number

Christchurch, Canterbury, New Zealand

Christchurch, Canterbury, New Zealand

Technical Support:Provide first-line technical support to end-users, addressing hardware and software issues.Diagnose and troubleshoot technical issues related to desktops, laptops, printers, and other peripherals.Help Desk Management:Respond to and resolve help desk tickets in a timely and efficient manner.Prioritize and escalate issues as needed to ensure prompt resolution.Software Installation and Configuration:Install, configure, and update software applications and operating systems.Ensure that all software installations comply with organizational policies and licensing agreements.Hardware Maintenance:Perform hardware maintenance and upgrades on workstations and other devices.Collaborate with vendors for hardware repairs and replacements when necessary.User Training:Conduct training sessions for end-users on software applications and IT best practices.Create user guides and documentation to assist users in resolving common issues.Network Support:Assist and troubleshoot network connectivity issues and implement solutions.Cyber Security & Awareness:Manage Cybersecurity awareness program aimed at educating employees on best practices and fostering a security-conscious culture within the organization.Remote Support:Provide remote assistance to users through phone, email, or remote desktop tools.Ensure secure and effective remote access solutions for off-site employees.Collaboration:Collaborate with other IT staff and departments to resolve complex issues.Participate in cross-functional teams for IT projects and initiatives.Monitoring and Analysis:Monitor system performance and conduct regular analyses to identify areas for improvement.Implement proactive measures to prevent potential IT issues.Customer Service:Provide excellent customer service, ensuring a positive experience for end-users.Communicate technical information in a clear and understandable manner.

New Zealand, Canterbury.

Support for basic customer issues such as solving user problems and fulfilling service desk requests that need IT involvement.Manage and resolve tickets in helpdesk.Basic Active Directory & Office 365 AdministrationAdministration of Logistics ERP SystemsAnalyse user problems and suggest prevention methods for future.Monitor and manage connected devices to the network-VM’s and Physical through ITarian RMMMaintain and manage Shopify eShop – Remarkit online StoreTechnical support and user training for new projects.Imaging Desktops/LaptopsMaintain regular backups and testing recovery/restore procedures for systems in placeProvide Secure erasing/data sanitization services to customers.

Colombo, Sri Lanka

Managing Active Directory users.Kept software licenses current for all computers and mobile devices.Resolved issues logged to helpdesk.Planned and implemented upgrades to system hardware and software.Coordinating with other departments for new system implementations/upgrades.Trained junior team members.Performs systems backups and recovery procedures.Project coordination and staff training for IT initiatives.Administration of Honeywell EACS(Electronic Access Control System).Manage external vendor's relationships for maintenance of servers, UPS systems and other hardware.Carryout/Coordinate annual internal/external IS audits.Performed software installations and OS upgrades to support staff.Maintaining laptops, tablets, and PDAs for more than 300 users.Planned and implemented upgrades to system hardware and software.Maintaining onsite/offsite backups for all systems in placeUser account administration - Active Directory BPCS(Business Planning and Control System)/IBM iSeries/AS400 CHAMP - Channel Management Package Gen21 - Television Broadcast Management System mStudio - Radio Automation SystemProject Coordination and training staff- CHAMP - Channel Management Package Gen21 - Television Broadcast Management System Radio Automation System - mStudio Radio Automation SAP ERP ImplementationEvaluation and recommendation of the new hardware and softwareManage external vendor’s relationships and providing customer support and services for maintenance of servers, UPS systems and other hardware.Maintain documentation for software/hardware procurement and licensing.Ensure compliance to the ICT standards and procedures with government.

Colombo, Western, Sri Lanka

Configure hardware, devices, and software to set up workstations for employees.Setup install and configure computers in various business locations to support operations.Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.Explained technical information in clear terms to non-technical individuals.Patched software and installed new versions to eliminate security problems.Linked computers to network and peripheral equipment, including printers and scanners.Responded to support requests from end users for troubleshooting tasks.

Bachelor Of Computing & Network Engineering, Computing & Network Engineering, Bachelors

Business/Commerce, General, Advanced Level, Commerce Stream