Shana' Brown Email and Phone Number

Creating learning and development opportunities for our 2 year full-time rotational participants.

• Create and implement strategies to develop diverse pipelines for internships and new graduate positions, specifically from Minority Serving Institutions (MSIs) including Historically Black Colleges and Universities (HBCUs,) and Hispanic Serving Institutions (HSIs).• Create and manage branding events via Handshake. Collaborate with stakeholders to develop engaging email campaigns for students and prospective candidates. • Attend career fairs, networking events, and workshops to enhance relationships with university career centers. Hold office hours to meet with potential candidates one on one for resume and interview related questions. • Consult and act as a resource to the Investments & Sales team in order to assist with their program build out and implementation.• Support recruiters to connect with students with a variety of majors including computer science, business, marketing, finance, accounting, psychology, criminal justice, and engineering.

• Implement and manage delivery of Career Services for 2,000+ students, including graduate and undergrad students. Provide highly-tailored consultation on ATS (Applicant Tracking Systems) and career-related topics. Track best practices for hiring and recruitment.• Facilitate student professional development by leading 20+ online and in person workshops per year. Develop and deliver curriculum on topics such as career path selection, resume construction, interviewing, networking, salary negotiation / selection utilizing Symplicity. Address questions / issues, and serve as trusted expert to students.• Review and screen students’ (and alumni) resumes for applicable skills, experience, and knowledge and provide appropriate recommendations and feedback. Conduct mock interview in person and via phone and provide evaluations based off responses. • Identify business hiring needs and collaborate with other staff members to distribute knowledge to students and alumni. • Deliver tailored presentations to 100+ prospective students and their families at university and community sponsored events. • Review, evaluate and modify services including presentations, job fairs, and career related programs. Prepare status reports and formal recommendations to management for improvements including cost consideration, web resources and publications.• Develop and implement innovative marketing strategies to promote semi-annual job fairs to students. Design and distribute promotional email campaigns and social media posts, as well as increase awareness via tabling.

• Counseled 300+ undergraduate students on course selection, graduation requirements, and graduate school opportunities using PeopleSoft, EAB, and SharePoint.• Targeted at risk students by implementing outreach campaigns to improve retention and graduate rates. Utilized Qualtrics to create forms and surveys to improve the student experience and overall satisfaction.• Oversaw the registration process for the 2018 TEXAAN (Texas Academic Advising Network) Conference and improved the registration experience for over 500 participants by reorganizing and monitoring the check-in process for all attendees. • Streamlined new student communication by delivering academic informational presentations to 600+ recruited students during orientation. Served as initial contact for new students in relation to their academic needs. • Maintained and updated 300+ students' files, keeping detailed records and following-up with students in a timely manner.• Created form using Qualtrics to develop a “Course Request Form” for students• Developed marketing materials for Health students interested in pre-professional programs, based off NAAHP (National Association of Advisors for Health Professions) guidelines• Partnered with colleagues to work on departmental committees such as Student Engagement, and university wide committees such as SSC Advisor Training and Advisor Awards & Assessment

• Spearheaded and created Dillard’s first Student Leadership Recruitment; which recruited student leaders across the campus for various departments including Orientation, Residential Life, First Year Experience, Student Activities and Recreational Services.• Established a Work Study Retention Program for the Office of Student Affairs.• Collaborated with Admissions and Student Support Services to assist with the Emerging Scholars program for first year students transitioning into college and participated in the Student Success Retention Taskforce.• Enhanced the Residential Life program by creating programming models, advising RHA (Resident Hall Association) and developing quality relationships with all students.• Adjudicated cases and served on the Judicial Board for student conduct and provided sanctions for students involved.• Created a Peer Mediation program and collaborated with the Counselors on campus.• Handled emergency situations while also participating in duty and on call rotations, and followed up on concerns and important issues concerning residents using Jenzabar operating system.• Opened Hartzell Hall in January 2014, Hartzell Hall had been offline since Hurricane Katrina.• Supervised 3 residential halls, Camphor (freshmen woman), Hartzell (upperclassmen females), and Williams (co-ed, all classes)

• Recruited, selected, trained, cultivated and evaluated 9 Resident Assistants (RA) and 4 Office Assistants (OA) while assisting with floor specific programming and conflict resolution techniques• Managed and maintained Lipscomb South, a female only residential hall, and Lipscomb North, a co-ed residential hall, with a combined total of 332 residents.• Handled emergency situations and participated in duty and on call rotations, and followed up on concerns and important issues concerning residents.• Delivered accurate records on each student including occupancy reports and roommate matching using Starez operating system.• Facilitated training presentations and sessions for Apartment and Residence Life Staff

• Supervised, co-advised, and served as a mentor to Canes Night Live (CNL): Late Night and Weekend Programming Board and Patio Jams• Negotiated, reviewed, and executed all contracts and work closely with Risk Management, Business Services, and other university departments• Evaluated and monitored effectiveness of events and developed opportunities for leadership development with students involved with the student programming board

• Evaluated freshmen applicants and made admissions decisions and assisted incoming students with admissions questions