Shana Russell Email & Phone Number

Remote

Remote

Contract roleRespond to customer inquiries through phone, email, and chat in a timely and professional mannerIdentify and resolve customer issues using effective problem-solving skillsCollaborate with team members to ensure customer issues are resolvedMaintain accurate records of customer interactions and transactionsProvide exceptional customer service.

I spearheaded the successful refactoring of a client-facing data reporting tool using React, resulting in significantly improved client satisfaction and ease of use. This project enabled future developers to more easily maintain and update the reporting section. As part of the Review team, I successfully implemented 5+ code changes that decreased tech debt.

Houston, TX

Developed and administered both in-person and online computer and software training for approximately 1500 students and teachers throughout the organizationProvided in-person and remote technical support at an average of 140 incidents per month for students, teachers and staff on four campuses while consistently achieving the highest number of tickets.

Responsible for facilitating meaningful learning experiences for customers and coworkers through coaching and hands on personal training sessions, open training, business and consumer workshops. I assist genius bar customers by troubleshooting and repairing iOS devices.My daily responsibilities include teaching customers and coworkers how to use consumer.

Working from my home office, I design printed materials such as brochures, booklets, ads, etc as well as HTML and Wordpress solutions. As a freelance designer, I am a self-starter and very motivated as well as experienced in providing exceptional customer service. Clients have included: Katy Magazine, Space City Publishing, Absolutely Katy Magazine.

Responsible for all of the layout and design needs of this printing company whose clients include the American Cancer Society, Clear Creek ISD, Bay Area Houston Ballet Theatre, Lunar Rendezvous, and many others. Samples of my work with this company can be found on my online portfolio at www.websitesandprinting.com. I worked on the Apple platform and used.

Java Developer Certification, Java

Completed hands-on coursework focused on Full Stack Web Application Development using Java, Spring Boot, PostgreSQL, and React. Other.

Computer Science, Computer Programming, 4.0

Graphic Design, 3.9

Activities and Societies: Phi Theta Kappa Honor Society