Shanay H. Email & Phone Number

Australia

As an Event Coordinator at Stash Me, I manage and oversee the planning and execution of a wide range of events to promote our innovative product and engage our community. My responsibilities include:- Developing event concepts and themes that align with our brand's vision and goals.- Coordinating with vendors, suppliers, and venues to ensure seamless event operations.- Managing event budgets, timelines, and logistics to deliver successful and memorable experiences.- Collaborating with the marketing team to create promotional materials and strategies.- Ensuring exceptional guest experiences by anticipating needs and addressing any issues promptly.- Analyzing event performance and gathering feedback to continually improve our events.I am passionate about creating unique and impactful events that foster connections and drive the success of Stash Me.

Gold Coast, Queensland, Australia

Multi site franchise owner- opened 3 stores in two years.A franchisee owner is a driven entrepreneur who has invested in a proven business model, brand, and support system to operate their own successful business. They have the skills and experience to manage daily operations, build relationships with customers, and drive revenue growth, while also adhering to the standards and guidelines set forth by the franchisor. A successful franchisee owner is dedicated, focused, and committed to achieving long-term success and growth within the franchise system.

Port Pirie, South Australia, Australia

 Deliver the jobactive contract in accordance with the contract requirements Lead and mentor staff to achieve high performance and attain excellent results when working withjobseekers. Plan, monitor and intervene as necessary to ensure the site is meeting all relevant performance KPI’s andContract Compliance targets; Develop innovative solutions, and deliver results within the compliance framework; Implement and drive new initiatives for continuous improvement; Develop and mentor staff, ensuring tasks are appropriately delegated and managed at the appropriate leveland staff held accountable for service delivery and targets; Manage performance through regular formal and informal meetings, including formal performancemanagement; Ensure that all staff members are provided with adequate training and ongoing coaching and developmentrelevant to their role. Ensure that staff remain current through the use of the ESS and Job Ready systems; Co-ordinate day to day activities with a strong focus on time management and prioritisation to ensure alldaily operational tasks are completed within accepted timeframes, electronic diary, daily job matching,compliance timeframes are adhered to. Liaise with fellow BAW and CoAct Managers in order to coordinate marketing, training and other activities Monitor daily all placement, engagement and PPS activity and effectively manage any outstanding claimsand relationships between the site and the Centralised Claims Team; Conduct daily buzz/focus meetings ensuring a consistent focus on targets, placements and outcomes arealways front of mind; Conduct regular file audits, monitor future appointments and pending lists, and ensure complianceframework is being adhered to; Hold regular staff meetings to facilitate staff professional development and ensure current knowledge ofES2015-2022 Deed and supporting guidelines and Job futures service delivery model, processes and systems;

Berri, South Australia, Australia

Palmyra, Western Australia, Australia

Superior customer service and relationship building experienceAdvanced negotiation and complex problem solving skills – ability to think outside the squareStrong and clear communication skillsStrong attention to detail and administrative capacityThe ability to meet structured KPI's and targetsAn ability to expand the conversation with a sales focusProficiency with multiple systems , and receptive to feedback and trainingBe Outcome Driven with an investigative naturePersonal resilience, proactive and service focus

Rockingham, Western Australia, Australia

Key achievement:Quality Assurance Framework- Part of a working group who helps the company to achieve an overall quality of business. Certification achieved with ISO9001Highest Performer: Top performer for the company in the 3rd quarter of business. Achieved out of 55 sites across AustraliaPromotions: Started as Client Support Coordinator moved to Employment Advisor, and then moved to Senior Employment Advisor. Also acting manager for 6 monthsduties• Lead, motivate and manage the performance of the service delivery team to achieve successful long term employment outcomes and targets• Conduct performance evaluations and provide coaching as required• Identify and address staff training and development needs• Respond to staff grievances, and undertake required action in line with Mission Providence policies, guidelines and procedures• Undertake recruitment and selection of staff as necessary in line with Mission Providence policy, guidelines or procedures• Provide encouragement, advice, motivation and action plans to help clients sustain employment. • Develop effective working relationships with clients to facilitate suitable jobs to be applied for. • Develop and maintain collaborative relationships with all work colleagues in order to design and deploy effective strategies for the placement of clients into sustainable employment. • Develop relationships with training and specialist service providers, both internal and external, in order to effectively coordinate and deliver sustainable employment for clients. • Undertake meetings with clients to determine and agree an appropriate action plan. • Refer clients to suitable programmes to remove barriers to sustainable employment in a timely manner. • Hold regular review meetings with clients to track their progress against action plans and towards sustainable employment. .

Rockingham, Western Australia, Australia

• Managing my own caseload• Provide exceptional customer service and welcoming environment for all clients• Maintaining a high level of professionalism and integrity in dealing with colleagues, clients, employers and stakeholders.• Providing administrative assistance to site teams• Ensure compliance with contractual and legislative requirements and maintain accurate records• Filing and Archiving• Data entry• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.• Transmit information or documents to customers, using computer, mail, or facsimile machine.• Hear and resolve complaints from customers or the public.• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.• File and maintain records.• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.• Process and prepare memos, correspondence, travel vouchers, or other documents.• Receive payment and record receipts for services.• Schedule appointments and maintain and update appointment calendars.• Analyse data to determine answers to questions from customers or members of the public.• Enrol individuals to participate in programs and notify them of their acceptance.• Address Job seekers needs and compliance in line with outlines of establishment

Bachelor'S Degree, Accounting And Finance

Education record

Bachelor Of Commerce - Bcom, Accounting And Finance