Shanaz Bareque Email & Phone Number

Manassas, VA, US

- Patrolling and securing area for the company.- Monitoring and analyzing CCTV camera footage.- Protecting the company’s assets relative to theft, assault, fire and other safety issues.- Verifying and creating proper access to correct visitors, employees by creating badges, granting access.

Reston, Virginia, United States

- Responsible for supporting HR staff in various tasks such as maintenance of personnel files prepare spreadsheets from data download.- Entering payroll through QuickBooks and adjusting employees and employer’s monthly taxable reporting. Accrual schedule to update on regular basis, posting of JE and tie with GL Balance- Entering hours worked from different.

Reston, Virginia, United States

- Entering payroll through QuickBooks and adjusting employees and employer’s monthly taxable reporting.- Entering hours worked from different departments on excel and shared point- Monthly ACH and corporate expenses

Fairfax, Virginia, United States

- Continuously handling incoming calls in a fast, professional and accurate manner.- Able to understand client’s needs, upsell courses and forms of informative assess.- Identify customers' needs, clarify information, accurately handle payments.- Corresponding with other departments. research every issue and provide solutions and/or alternatives.

Manassas City County, Virginia, United States

- Present and sell company products and services to new and existing customers- Prospect and contact potential customers- Reach agreed upon sales targets by the deadline- Set follow-up appointments to keep customers aware of latest developments- Create sales material to present to customers

Fairfax

- Participate in recruitment effort for exempt and nonexempt personnel via recruiting outreach, job posting, resume/ candidate screening and interviews.- Assist in delivery and tracking of training and development programs.- Thorough detail care towards patients with dementia, Down syndrome, dialysis and autism- Managing group and individual interaction.

Chantilly, Virginia, United States

- Hiring, training, coaching, and leading call center representatives as they provide support for customers.- Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives.- Responsible for building and maintaining an ongoing business.

Chantilly VA

- Answered all incoming telephone calls and email inquiries.- Coordinated responses with the appropriate personnel if the customer requires an escalated level of support while clearly document customer conversations in call tracking system.- Contacted related entities follow up and resolution, as appropriate.- Facilitated information flow between customer.

Washington D.C. Metro Area

- Responsible for developing new business avenues for the company to grow through web design, mail, and other forms of prepared marketing- Increased gross profit for 2011 by resurrecting an inactive account. - Used Zoho to improve customer service through the development of new policies and procedures. - Successfully handled all public relations issues

Managed & directed front-end operations and supervised cashier staff, in order to ensure a fast and easy checkout Trained all front-end associates on register procedures, as well as customer service and product knowledge Performed manager-on-duty functions in the absence of an assistant manager or the store manager.

Maintained a cohesive, highly trained and motivated staff, in order to meet the needs of, and to provide excellent. Ensured all membership documentations were completed, with a minimum of 100% accuracy rate and submitted to appropriate records department within a week of completion.

Developed incentive programs, solved problems, provided customer service to prospective customers to develop new business.Promoted superior customer service and Commerce through community activities and involvement.

Promoted a cross sales culture within the branch by training employees to identify opportunities.Generated sales and led generation calls which resulted to an 85% increase in net deposits in 2 quarters.Awarded by Reston YMCA as innovative sponsor.

Coached staff 20, monitored branch productivity, offered financial products and services to customers, and cross sold bank products including mortgage loans, financial services, and opening business, and personal accounts.

Trouble shot and resolved customer and internal inquiries in a timely, friendly, and accurate manner. Proactively sought opportunities and cross sold products and services better fit each client.

Bachelors Of Science, Business Administration And Management, General

Activities and Societies: Chair person for International Student Organization ISO founded in 1991Responsible for developing the first.

High School, Economics