Shanaz Akter Email & Phone Number

Dhaka, Bangladesh

Application Development and Enterprise Systems

Dhaka

Application Development and ERP Support

Dhaka, Bangladesh

Dhaka, Bangladesh

Key Responsibility:1. Change & Release Management: Manage all aspects of the end to end Release Management process Ensure teams follow the organization’s established policies and procedures Provide weekly and monthly management reports on release progress Arrange & coordinate CAB, E-CAB meetings to discuss release scope Review Deployment, Run Books.

Dhaka

Key Responsibilities:Capacity Management: Manage all aspects of the end to end Capacity Management process Managing Capacity planning process in line with ADM and ISO 20K Demand Management and placement to Customer GAP Analysis to find out system gaps to ensure required availability Get forecast of Business Growth, assess system and service growth.

Dhaka

Major responsibilities:o Training coordination Prepare training calendar Prepare training material(ppt, schedule etc) Ensure Logistics support Ensure Food(both Trainer & trainee) Accommodation & Training venue arrangement After Training survey- assemble & publicationo Employee Engagement & Event Management o Reward and Recognition program.

Dhaka

Event/Meeting/ Session managementOffice management and coordination requiring interaction with both internal and external stakeholders.Provide administrative support to the CTO with strategic and other planning tasks.Ensure proper coordination, documentation and reporting.Internal Project Management.

Major responsibilities:Provide one-stop quality Customer Service over phone to ensure positive customer experience.Capture customer insights and escalate critical issues / complaints and provide timely feedback.Maintain targeted KPI on a regular basis.Serve customers with helping attitude and thus play a significant role in customerSatisfaction, retention.

Bachelor Of Science (Bsc), Electronics And Communications Engineering

Activities and Societies: BUFC (BRAC Unversity Film Club) Intra Residential semester cricket tournament 2007, BRAC University.

S.S.C & H.S.C, Science

Activities and Societies: Debate team, Science projects, Class monitor, Annual function & sports volunteer, Word ICC Vs Asia ICC cricket.