Shan S. Bhaskar Email & Phone Number

Wilmington, Delaware, United States

Ewing, New Jersey, United States

Ewing, New Jersey, United States

Ewing, New Jersey, United States

Ewing, New Jersey, United States

Austin, Texas Area

• Created new customer loyalty program designed to increase brand/product loyalty and repeat purchases• Conducted market analysis and developed strategic partnership plan to drive incremental revenue in virtual reality technology market• Managed key partnerships with 10+ commercial partners through consistent strategic meetings and collaboration at numerous events, including a major industry exposition (E3)• Drove an effort with 4 product engineering leads to develop promotional strategy for partners to increase customer engagement• Analyzed and selected strategic partners for major upcoming product launch campaign

Ithaca, New York Area

Strategic Marketing Immersion Consulting Project• Conducted competitive market analysis across medical technology product segment including 3 dominant direct rival products and numerous traditional substitute products• Performed customer interviews and user scenario analyses to gather and prioritize key attributes for successful product differentiation • Developed product development plan and creative go to market product strategy based on research driven consumer insights, and delivered recommendations to Senior Vice President

Lawrence, Kansas Area

• Provided personal, immediate support for issues related to computers, conferences, and special events for 33 VIP groups including the Chancellor’s and Provost’s Offices, reducing downtime and increasing productivity • Facilitated purchase, configuration and maintenance of computing solutions for staff of approximately 600 people, resulting in over 95% customer satisfaction based on voluntary surveys (highest ever rating)• Received three organization-wide public awards for excellent service and initiative

Lawrence, Kansas Area

• Supervised team of 20 through management of personnel, workloads, contact-to-solution metrics, and first-call- resolution metrics, resulting in 90% customer satisfaction • Managed, hired and trained 10 student workers for user support roles in a customer-IT interface• Identified major issues and drove implementation solution to unforeseen upgrade incompatibility of campus-wide software in 2 hours, avoiding productivity losses• Analyzed data to develop insight and recommend elimination of an underutilized physical service location, maximizing service efficiency• Owned coordination with cross-functional teams in software service deployment projects, including a software distribution system enabling direct downloads of software for students and faculty

Lawrence, Kansas Area

• Facilitated imaging, maintaining and troubleshooting over 600 computers and printers• Assumed leadership role over 3 fellow student technicians, especially when boss was out• Nominated “Student Employee of the Year” in 2012 by supervisor

Master Of Business Administration (M.B.A.), Strategic Marketing, Graduated With Distinction (Top 10% Of Class)

Activities and Societies: Leadership Positions: Leadership Fellow, Admissions Interviewer, Student Council Technology Chair Teaching.

Bachelor Of Science (B.S.), Biology, Neurobiology

Activities and Societies: Honors Program, Mount Oread Scholar, OAS Scholarship Recipient