Shannon Campbell Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Australia

The Senior Solutions Consultant is responsible for the interpretation of functional and technical specifications, problem solving and the resolution of Request for Proposals (RFP) and tenders. The ability to technically interpret and customise applications to suit prospective customer requirements is needed, together with a high level of interpersonal and communication skills to enable the confident delivery of presentations and the sale of appropriate solutions to differing clientele.The Senior Solutions Consultant will support Pronto Software sales teams in the sales process. Meet with required business operators to discuss their requirements and present solutions.Responsibilities• Support sales efforts from needs analysis to close and maintain positive internal/external customer relations • Translate functional and technical benefits into business benefits for prospects and customers in various industry verticals • Clearly articulate the value of Pronto Software’s applications through demonstrations to business owners, accountants, consultants, etc • Conduct in-depth product demonstrations as necessary • Develop and maintain an extensive working knowledge of Pronto Software’s ERP application software products • Work with professional services to assure a smooth transition from pre-sales to the post-sales implementation environment • Provide input to other departments relating to customer issues, requests and enhancements as needed

Brisbane, Australia

Put simply; Work Safe, Home Safe!To interpret & understand the various elements of "must do law" - Acts & Regulations, "should do law" - Codes of Practice & Standards and general safety updates. Combining this knowledge with practical workplace assessments, discussions with staff and external advisories to create appropriate processes, procedures and education of all staff.

Brisbane, Australia

To understand our legal requirements for emergency situations, to ensure the appropriate fire safety installations are installed, tested & maintained. To empower staff through education & practice, of processes & knowledge. This applied knowledge will also assist staff to manage our visitors.

Brisbane, Australia

Replaced by Cert IV Workplace Health & Safety for Harmonisation

Brisbane, Australia

Responsibilities:* Continually seek better ways to deliver Support Services* To instill a methodical and analytical approach to Support by example and by training* Protect, preserve and build the revenue base.* Manage all aspects of Support services delivery.* Ensure compliance of all projects to the accepted corporate methodology and processes.* Implement effective resource management * Provide effective reporting on the group’s performance* Establish sound relationships with major clients, monitor issues and progress* Foster an excellent base of customer references. * Foster a positive and constructive interaction with customers, and contribute to their ongoing knowledge and utilisation of the PRONTO product* Support the activities of the Business Relationship Manager.* Participate in client negotiations, manage Support issues.* Conduct staff appraisals/reviews. * Motivate and manage staff by regular interaction and constructive feedback regarding their performance and encouraging a positive and pro-active attitude within the Queensland office. * Set KPI’s for the group and individual members.* Resolve internal conflicts* Source new staff members as appropriate ensuring that they add value to the overall objectives of the group. * Ensure adequate training and mentoring is provided to staff * Work co-operatively with all areas of the business and liaise regularly with other managers within the CompanyKPI's:* Customer Service Excellence* Effective Time & Program Management* Provide motivation and leadership for staff within the group* Revenue generation* Internal Customer Service* Contribute to Management Team at both operational and strategic levels* Team Work

Brisbane, Australia

Skills Required:* Analytical thinker * A quality mind set* Pro-active attention to detail* High level of customer service.* Team Player* Good negotiation skills* Highly organised and able to manage multiple tasks occurring over a number of clients.* Excellent communicator, who speaks clearly, is able to listen and ask appropriate questions to obtain the information required to complete assignments.* A flexible attitude toward working as a team member providing efficient services to clients.KPI's:* Revenue Generation* Customer service excellence..Positive attitude - no limit mindset* Call Management and resolution..Response times to clients..Managing customer expectations..Work load management* Time Management* Skills Development* Team Work..Relationships with other staff..Continuous improvement tasks..Knowledge Management* Training* Self DisciplineCert IV - Assessment and Workplace Training

Maryborough, Qld

* Support of Pronto ERP Software for 275 licenced users, spanning 40 operations, 5 divisions, several states.* Perform End of Month System Processes* Ensure continuity of Financial Reporting* Health monitoring of Pronto ERP Software* User Administration* Program Loads & Controls* Customer Focus and understanding of User Terminology* Special Projects * Researching/Implementation/Testing/Reporting of Pronto ERP software* Liaise with Software Vendor - Pronto Software Pty Ltd over issues / questions.

Maryborough, Qld

* Support of Pronto ERP Software for 275 licenced users, spanning 40 operations, 5 divisions, several states.* General Help Desk Enquiries* User Administration* Program Loads & Controls* Customer Focus and understanding of User Terminology* Special Projects * Researching/Implementation/Testing/Reporting of Pronto ERP software* Liaise with Software Vendor - Pronto Software Pty Ltd over issues / questions.

Maryborough, Qld

* Act as liason between business requirements and configuration of the Pronto ERP software* Develop training manuals for the Pronto ERP Software* Train staff in the correct use of the Pronto ERP software* Assist with implementation of the Pronto ERP Software across 40 operations, spanning 5 divisions and several states from large cities to small outback communities* Go-Live assistance with the Pronto ERP Software* Remote support post go-live for all sitesCompletion of Timber Industry Cadetship.Diploma of Business Management Acquired.Workplace Health & Safety Officer certification.Workplace Rehabilitation Officer certification.Workplace Assessor certification.Workplace Trainer certification.

Maryborough, Qld

* Hands on experience, physically constructing Roof Trusees to suppliment Estimator / Detailer skills.

Brisbane, Australia

* Understanding and Interpretation of construction plans* Estimation & Detailing of construction plans in accordance with building practices* Co-odination of despatch department for constructed Wall Frames & Roof Trusses* Purchasing of all materialsCommenced a Timber Industry Cadestship.

Brisbane, Australia

* Established a Customer Service Focus* Understanding and Interpretation of Plans to ensure correct materials chosen for each specific job* Provided Qualified advice on appropriate building materialsForklift Licence acquired.Safe Chainsaw practices.

Master Of Business Administration - Mba, Business Administration And Management, General

Graduate Certificate, Business Administration And Management, General, 6.625

Graduate Certificate in Business Administration. Also received a QUT Executive Dean's Commendation for Academic Excellence, Semester One.

Diploma, Management - Forest Industries

Cert Iv, Workplace Health & Safety

Activities and Societies: Safety Management

Officer, Workplace Health & Safety Officer

Certification, Negotiation

Mba, Mining Best-Practices

Certificate, Cpr Refresher

Certification, Perform Cpr / Apply First Aid / Perform Basic Emergency Life Support

Certification, Developing Effective Presentations

Certificate, Ean-Ucc Numbering And Bar Coding Standards

Cert Iv, Assessment And Workplace Training

Certification, Workplace Assessor - Timber Fabricated Products

Certification, Workplace Trainer - Timber Fabricated Products

Certification, Workplace Health And Safety Officer - Manufacturing Industry

Certificate, Workplace Rehabilitation

Licence, Crane Operator <10,000Kg (Forklift)