Shance Abercrombie Email & Phone Number

Waxahachie, Tx, Us

Help to host tournaments. This includes launching games to be a redundant backup for tournament lobbies. I also provide and validate end of tournament data to help determine who won.

Waxahachie, Texas

Open and close registers ensuring accurate counts. Mass out shoes each week according to coporate mandates. Ensure all shoes in stock are on display to maximize sales. Greet every customer and ask qualifying questions to determine their needs. Utilize Item Locate to order out of stock products for customers to drive sales and customer satisfaction. Assist with Shoe Department inventory once a week. Complete price changes and sales once a week as mandated by corporate.

Waxahachie, Texas

- Maintains sales growth resulting in being second in total sales and donations in the district while being the only gallery store competing with full size stores- Retains store staff through selective recruiting of potential candidates, training and coaching employees- Manages store budget through scheduling, promoting sales and eliminating shrink- Merchandises and maintains the store following company directives including store setup, daily operations, closing inventory and store close down- Secures merchandise by implementing security systems and measures- Accepts and verifies incoming freight deliveries by taking inventory of received merchandise and documenting and resolving any discrepancies

Dallas/Fort Worth Area

 Constructed reports using VBA and SQL for statistical comparison of technician scheduling to ensure that the appropriate amount of technicians were scheduled based on total job history and future forecasting needs in order to meet customer commitments Mentored three admin dispatchers leading to promotions by teaching leadership skills, project management, and encouraging self-training with the internal AT&T University  Managed the contingency plan for reacting to strikes by setting up and running the auto-dialer for job contact as well as by placing jobs in hold status via a custom SharePoint site so customers would be contacted at a later date Prepared mass-update sheet weekly for structural reorganizations so IT could automatically update multiple systems, reducing the amount of time spent on manual work needed for large reorganizations by up to 80 percent

Dallas/Fort Worth Area

Work as part of the admin team to run reports and ensure field information is accurate. Build new spreadsheets to make reports and forecasting more efficient.

Dallas/Fort Worth Area

 Balanced field jobs and tech placement between areas for maximum tech efficiency and to ensure customer appointments were met Coordinated with the U-Verse field to make sure the tech with proper experience for final resolution with customer escalations was dispatched Resolved escalations by investigating issues in AT&T’s customer relationship management tool to create sustainable fixes for customer issues  Communicated my knowledge and experience from working in the field to co-workers to help better their understanding of Global Craft Access System creating a quick reference guide so they can explain to techs how to perform certain functions

Dallas/Fort Worth Area

 Completed AT&T executive leadership work orders involving installations and trouble ticket escalations for executives moving to DFW area from San Antonio during company transition Designed equipment and wiring layouts for installation of IPTV and wireless home networking, ensuring maximum system stability Fixed service after malicious use, power outages, or hardware failure, and educated customer on a high level on how to avoid issues in the future Maintained daily supplies and safety equipment in company truck to ensure quality customer service for installs and repair