Shanda Phillips Email & Phone Number

Jasper, Indiana

• Provide outstanding customer service to all of our clients.• Audit and maintain driver files for all DOT regulated drivers which are stored in a Driver Profile Management System. • Assist and educate our clients by providing a better understanding of the Federal Motor Carrier Safety Regulations and National Registry guidelines. • Process and provide several reports on a weekly basis or as needed upon request from the client via Microsoft Office applications. (Missing Items Report, Comparison Report, Term Trans Hire Report and Monthly Billing).• Data entry for Driver Qualification file information which include: Application, Previous Employment Verification, Road Test & Certificate, Commercial Driver's License, Medical Card, Motor Vehicle Report, Certificate of Violations/Annual Review, and Driver Acknowledgement Form.• Assist with training new employees.• Prepare and present training presentations to co-workers, superiors and clients.• Create and provide process procedures for auditing driver files, requesting and completing Motor Vehicle Reports, Adding & terminating drivers within the Driver Profile Management System, and setting up designated personnel at the client's request with access and notifications based on specific job titles listed on a weekly Employee List from the client.

Jasper, Indiana

• Operated switchboard (forward calls; schedule appointments)• Received and posted payments (LWSI Web; Virtual Merchant)• Greeted persons entering establishment, determined purpose of visit, and directed/escorted them to designated areas• Validated Medicaid/Medicare insurances daily via Medicaid Web Interchange• Data entry (Insurance; EAP/Medicaid/MedicareAuthorizations; Provider Outcome Reports)• Provided training to new front desk employees• Created Therapist’s schedules (vacations, meetings, sick time, court, paperwork, lunches, weekly hours, etc.)• Contacted/Obtained referrals (court, DCS, physician, hospital, etc.) • Provided payment plans, sliding scale, and balance reduction to clients in need• Assisted in monthly audits to verify that electronic/scanned documents are up-to-date and in place• Prepared group rosters on a daily basis

Jasper, Indiana

• Filing and data entry• Assisted department managers and supervisors in solving customer oriented issues• Calibrated digital calipers and product weigh scales• Maintained standardized work instructions for continuous improvement• Prepared and distributed defect reports• Trained machine operators to recognize quality issues• Tested product per BIFMA standards.