Diligently worked lead data base to increase occupancy by 16% in 11 months. Went from 84% occupancy to 100% occupancy, while simultaneously increasing revenue month over month.

• Market to healthcare facilities to assist in setting up staffing coverage; B2B sales.• Establish professional relationships with new clients, accompanied by diligent follow-upcommunication.• Exhibit excellent time management skills.• Collaborate with other departments to commence and maintain business relationships.• Proficient in G-suite (Outlook, Excel, Word, Power Point), Salesforce and Google Mail• Maintain confidentiality of clients, providers and physicians.

• Director of developing strategies and execution plans in support of sales and marketing for a growing company.• Achieves and maintains a high occupancy percentage.• Develops community outreach plans, including relationship development with professionalreferral sources, creating lasting and meaningful connections.• Effectively partner with staff to align sales initiatives with business goals.• Coordinates special events that attract potential customers.• Collaborating with business leaders to create a comprehensive marketing plan.• Conducts competitive shops regularly and make promotional recommendations based oncompetitive shops.• Position company in accordance with corporate vision and mission.• Track and maintain marketing budget for events, outreach, and creative lead follow-up.• Works closely with Executive Director to ensure accurate reporting of community census viaCRM/accounting system (Yardi)• Manage the entire sales process: building prospect base, immediately responding to inquiries,generating tours, performing purposeful follow-up, and securing deposits.• Maintain social media pages. Create entertaining, informational, fun content to keep existingmembers engaged and attract new followers/friends.

• Assists in monitoring active marketing programs and developing ways to improve thosecampaigns.• Establishes meaningful relationships with new leads, accompanied by diligent follow-upcommunication.• Maintains positive, genuine relationships with residents, resident families, health agencies andcommunity representatives.• Collaborates with other departments to ensure resident satisfaction and coordinate teammember event participation.• Assists in creating social media content.• Manages trade show and event logistics.• Develops employee retention and appreciation program.

Preformed with strong verbal and written communications skills, organizational and time managementUtilization of Microsoft Word, Excel, Outlook and PowerPointActively listen to clients while answering phones and interacting with clients internally and externallyMaintained a high-level of integrity and confidentiality Multitasked and prioritized daily activities and responsibilitiesBegan learning Quick BooksCreated and maintained HR files on all employeesOrganized and created files for clients, containing contact information, payment information, bids, current and past projectsDemonstrated ability to work professionally as a team member and with all levels of peopleWorked closely with the owner on daily tasks; in a personal and professional capacityHandled cash, credit card and check payments from clientsBooked travel and hotel staysPrepared outgoing mail, ran errands, maintained expense sheet

Assisted with day to day operations of the store Assisted customers by using my product knowledge, to optimize their health and maximize their Train new employees and assign daily tasksManage inventory, product organization and store cleanlinessOpen and close store, balance drawers and handle nightly depositsUtilize strong communication skills when engaging with customers, vendors and employees

Enthusiastic, goal oriented Chief Administrative Officer with a solid background in management, customer service, process development and improvement.Human ResourcesEnriched HR Department while boosting morale, conducted interviews, reviews, background checks, e-verifies, gave promotions and merit increases, hired and terminated employees, enforced, modified and created policies, conducted meetings, always maintained confidentiality with documents and employee mattersDevelopmentCultivated relationships internally and externally, streamlined processes for departmental efficiency, established procedures that coincide with the company policies, worked with Directors to enhance all aspects of the companyTechnology ProficientDeveloped a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity. Customer ServiceHandled customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolved problems to maximize efficiency.

Accepted and filed pertinent personal documents from patients and physiciansSupported all Emergency department registration activitiesManaged switchboard processes for entire HospitalData entry of patient information while adhering to HIPAA regulationsUtilize Microsoft Windows, Microsoft Outlook, and Computer Programs and Systems, Inc (CPSI)Attended training classes to expand my knowledge of the medical field