Shanda Oriol Email & Phone Number

Springfield, Missouri, United States

Phoenix, Arizona, United States

Responsible for claims located in: Alaska, Arizona, California, Nevada, and Wisconsin. Ensured satisfactory client experience by addressing client’s questions and inquiries in a timely and thorough manner. Issued claim payments accordingly and accurately.Investigated all pertinent facts of the claim including verifying coverages, sending correspondence, assigning appraisers or reviewers for inspection of damages, contacting all parties involved in the claim and conducting follow- up… Show more Responsible for claims located in: Alaska, Arizona, California, Nevada, and Wisconsin. Ensured satisfactory client experience by addressing client’s questions and inquiries in a timely and thorough manner. Issued claim payments accordingly and accurately.Investigated all pertinent facts of the claim including verifying coverages, sending correspondence, assigning appraisers or reviewers for inspection of damages, contacting all parties involved in the claim and conducting follow- up on the claim files to ensure receipt of documentation.Managed files through gathering of information through written or phone interactions, secure necessary documents (such as police reports, death certificates, medical information, property repair estimates, and witness statements) as needed to settle claim, and include proper documentation in the claims system.Processed claims in a manner consistent with State and Federal regulations as well as company procedures and policies. Show less

Phoenix, Arizona, United States

Responsible for claims located within west coast states, to include: Arizona, California, Hawaii, Nevada, Oregon, and Washington.Documented all relevant facts and information in tracking systems in a timely manner to reflect appropriate claim status information.Processed claims with threshold limits of up to $100K. Negotiated claims in which comparative negligence was found to be present. Adjusted claims by evaluating and negotiating claims settlement utilizing investigative… Show more Responsible for claims located within west coast states, to include: Arizona, California, Hawaii, Nevada, Oregon, and Washington.Documented all relevant facts and information in tracking systems in a timely manner to reflect appropriate claim status information.Processed claims with threshold limits of up to $100K. Negotiated claims in which comparative negligence was found to be present. Adjusted claims by evaluating and negotiating claims settlement utilizing investigative and negotiating skills with clients, claimants, attorneys and medical professionals. Determined the appropriate application of coverage, assessment and negotiation of liability, and claim payments within defined authority limits. Conducted claim handling in compliance with appropriate State and Federal regulations. Show less

Phoenix, Arizona, United States

Completed timely and accurate data entry and postings of cash receipts, security deposits, applications of account credits, invoices, and manual checks for over 550 tenants.Accurately processed initial lease abstracts, subsequent changes, and manual bills ensuring that new and current tenants were billed in a timely manner.Created and maintained financial files for accountants.Generated and distributed monthly rental edits to on-site property managers and rental statements to… Show more Completed timely and accurate data entry and postings of cash receipts, security deposits, applications of account credits, invoices, and manual checks for over 550 tenants.Accurately processed initial lease abstracts, subsequent changes, and manual bills ensuring that new and current tenants were billed in a timely manner.Created and maintained financial files for accountants.Generated and distributed monthly rental edits to on-site property managers and rental statements to property tenants. Show less

Phoenix, Arizona Area

Surprise, Az

• Performed checks on the well being of individuals or families • Assisted people displaced by a residential fire • Provided support and referrals to families and victims touched by domestic violence, homicide, sexual and physical assaults • Furnished support and referrals to people experiencing psychological crisis • Provided grief support, information and referrals in adult and pediatric situations

Luke Air Force Base, Az

Performed audit of base wide Leave Web programs, ensuring compliance of Leave regulations being followed, noting discrepancies, and advisement of proper corrective action.Completed comprehensive audits to identify over payments, recouping over $57,000 in erroneous payments. Responsible for training of alternate Deputy Disbursing Officers, ensuring ability to sustain operations during contingencies.Ensured and responsible for proper safeguarding of all negotiable instruments and… Show more Performed audit of base wide Leave Web programs, ensuring compliance of Leave regulations being followed, noting discrepancies, and advisement of proper corrective action.Completed comprehensive audits to identify over payments, recouping over $57,000 in erroneous payments. Responsible for training of alternate Deputy Disbursing Officers, ensuring ability to sustain operations during contingencies.Ensured and responsible for proper safeguarding of all negotiable instruments and transmission of disbursing data to the Defense Finance and Accounting Service (DFAS). Show less

Audited of over 8,700 travel vouchers, ensuring all pay and entitlements were correct, preventing pay problems.Audited and conducted quality examinations of over 4,400 military pay transactions monthly by researching and correcting transactions, resulting in zero occurrences of over-payments and no undo fluctuation in member's pay.Researched the following financial management regulations, to determine propriety of claims and payment vouchers: Department of Defense Financial Management… Show more Audited of over 8,700 travel vouchers, ensuring all pay and entitlements were correct, preventing pay problems.Audited and conducted quality examinations of over 4,400 military pay transactions monthly by researching and correcting transactions, resulting in zero occurrences of over-payments and no undo fluctuation in member's pay.Researched the following financial management regulations, to determine propriety of claims and payment vouchers: Department of Defense Financial Management Regulation (DODFMR), Joint Federal Travel Regulation (JFTR), and Joint Travel Regulation (JTR). Show less

Coordinated with Financial Analysis and Resource Advisors (RAs) in executing Luke Air Force Bases’ $280M budget.Certified over $24M in yearly expenditures as the Government Purchase Card (GPC) program coordinator, ensuring prompt payment to vendors, earning the base over $100,000 in yearly rebates.Reviewed certified invoices and receiving reports for propriety prior to submission to Defense Accounting and Finance Services-San Antonio (DFAS-SA) within 24 hours of receipt.Implemented… Show more Coordinated with Financial Analysis and Resource Advisors (RAs) in executing Luke Air Force Bases’ $280M budget.Certified over $24M in yearly expenditures as the Government Purchase Card (GPC) program coordinator, ensuring prompt payment to vendors, earning the base over $100,000 in yearly rebates.Reviewed certified invoices and receiving reports for propriety prior to submission to Defense Accounting and Finance Services-San Antonio (DFAS-SA) within 24 hours of receipt.Implemented new Contracting Invoice program Wide Area Workflow and trained Luke Air Force Base officials on use. Show less

Special Actions point of contact, resolving all problem cases through research and contact with appropriate agencies.Provided a variety of customer service support to a base population of over 7,000 personnel.Prepared, verified, computed, and processed pay orders, allotments, leave, and other financial documents.Interpreted and enforced all directives governing the military pay system.