Shanden Dodds Email & Phone Number

Concord, California, United States

Managed Tickets in ZenDesk and Jira Support SystemsManaged and updated workflow for Implementation Projects for newclients.Ensured New Clients were set up completely and in a timely manner.Completed document development using ExStream for client requested changes.Used HTML to code changes requested for Email Templates from Clients.Had frequent contact with clients to provide updates on outstandingtickets and items.Reviewed SPQ letter database daily to ensure things were sent out asneeded to clients.Used PAC3 system to run test-batches as needed for both DDT and ITteams.

Fremont, California, United States

Managed Appointments with Customers to deliver vehicles in a timelymanner.Loaded and Unloaded tow trucks of both Jer-Dan and Cottrell bed types;including driving them to destination.Reviewed and processed paperwork and contracts with customersincluding acquisition and state forms for DMV purposes in regards to saleor purchase of vehicles.

Concord, California, United States

Worked with multiple clients a day to meet and exceed Toyota servicestandards for their vehicles.Frequently checked and filed paperwork related to but not limited toRecalls, Financial Paperwork, and Extended Warranties. Advisedcustomers on work that was required and/or due soon for each vehicle.Maintained rigid service appointment windows, exceeding expectationswhenever possible in order to deliver an efficient, quality customerexperience.Utilized handheld devices and internal systems to dispatch vehicles tonecessary departments for service needs.

Fairfield, California, United States

Worked with customers to accurately and efficiently complete requestsand resolve issues as needed.Assisted customers and managed business workflows with strongemphasis on time management and prioritization.Provided quality assurance expertise on all correspondence to ensure allcustomer and corporate requests were adhered to within the allottedservice level agreement.Managed and maintained standing between shop and corporate clienteleManaged intake of supplies for the shop.Worked with sales team peers to exceed corporate sales standards.Flexibility to drive and park a variety of different vehicle sizes and types,from small compacts to transit style cargo vans in both Standard andAutomatic

Vacaville, California, United States

Worked within a team to stock merchandise in a timely manner.Sorted and Maintained multiple areas of merchandiseUpdated and maintained pricing and sales with each department, 12 intotal.Provided quality assurance expertise to ensure all corporate standardswere upheld.Followed floor and sales processes to be executed prior to sales teamarrival.Provided customer service to guests and ensured each guest had a positivestore experience.