Shandon Williams Email & Phone Number

Athens, Georgia, United States

Provided level 2 technical support for IT systems; efficiently managed call flow and addressed clients' technical support needs. Configured | maintained a wide range of services, including servers, computers, printers, routers, switches, firewalls, access points, and cabling. Resolved 600+ trouble tickets within established timelines; oversaw and maintained clients' networks in Athens and the surrounding areas Verified accurate and up-to-date information in the clients' service database; managed the network infrastructure for student housing properties while optimizing the exchange environment Implemented critical security and functionality patches to ensure optimal protection; installed and updated internal and third-party software Collaborated with clients to identify areas of technology requiring improved usability; troubleshot computer-based issues within applications and hardware

Port Hueneme, California, United States

Pioneered the implementation of the Global Video Services initiative, successfully enabling 380 users to conduct SVTC/VTC meetings seamlessly through a desktop application, improving collaboration and reducing logistical challenges. Dedicated 350 hours to patching and securing 4 expeditionary mobile tactical networks; significantly enhanced the cyber security posture and ensured optimal network performance. Led the rigorous system operation verification test for four new Rapid Response Kits (RRK), resulting in the successful validation of $2M worth of equipment, ready for immediate deployment and commander tasking Developed and delivered comprehensive user training programs that resulted in a 20% reduction in trouble tickets; empowered users to effectively troubleshoot and resolve common issues independently Orchestrated the setup and operation of network infrastructure for two field training exercises while leading a team of three personnel Managed and maintained 50 SIPR/NIPR assets, 5 printers, 10 VoIP/VoSIP phones, 32 virtual machines, and the Hawkeye III Lite antenna group; ensured seamless connectivity and uninterrupted mission operations

Norfolk, Virginia Area

Diagnosed and resolved 20+ computer and printer problems per week.Kept 3000 employees up and running on windows 10.handled trouble tickets 20% faster than other help desk technician.As duty IT, processed 1500 unclassified naval messages with zero discrepancies, ensuring the timely receipt dissemination of criticaladministrative and operational information.

Pensacola, Florida, United States

Great Lakes, Illinois, United States