I am a System Administrator at Connected Technologies, where I provide level 2 technical support for IT systems and manage a wide range of services. I have a field of study in Network and System Administration/Administrator from IWTC Corry Station and multiple certifications, such as Google IT Support Specialization, Foundations of Project Management, and Technical Support Fundamentals.I have resolved over 600 trouble tickets within established timelines, verified accurate and up-to-date information in the clients' service database, implemented critical security and functionality patches, and installed and updated software and hardware. I have also worked with the network infrastructure for student housing properties and optimized the exchange environment. Previously, I served in the US Navy, where I pioneered the implementation of the Global Video Services initiative, led the system operation verification test for four new Rapid Response Kits, and developed and delivered comprehensive user training programs. I am passionate about solving complex IT problems, enhancing collaboration and communication, and ensuring optimal network performance and security. I bring diverse perspectives and experiences to the team, as well as skills in Microsoft Azure, Avaya IP Telephony, Avaya Communication Manager, and other IT tools and platforms.