Shandrea Leverett Email & Phone Number

Nashville, Tennessee, United States

•The Implementation Consultant works closely with other Solution Delivery colleagues to implement RevSpring patient engagement and payment solutions•He/she is responsible for selected requirements gathering, design, configuration, and testing activities on assigned projects•The role will collaborate with client SME’s/stakeholders, the RevSpring Project Manager, and other matrixed project resources to define and deliver the client’s RevSpring solution•The role is expected to actively drive best practices, adhere to prescribed implementation methodologies, and provide inputs into enhancing Solution Delivery implementation processes and collateral•This role has been created specifically to focus initially on print platform migration projects, moving RevSpring customers from legacy to our go to market print platforms•Serves as the Implementation Consultant for assigned print platform migration projects•Collaborates with Solution Architects, Implementation Specialists, Document Composition teams, Product Management, Support, Sales, to migrate customers to the target print platform•Regularly communicates with migration customers, able to present with confidence the migration approach•Performs business rule logic, statement design, reporting and ancillary services analysis of legacy setup•Creates programming cases for building solution on target platform•Facilitates sample approval, QA and customer approvals•Keeps the Project Manager informed of progress, issues and escalates items early that require attention•Provides guidance to Solution Support teams, as required to assist with transition to support•Maintains a strong working knowledge of RevSpring’s products, services, and systems•Continually builds a knowledge base library of migration artefacts that document processes and hardens the migration approach

Tampa, Florida, United States

* Conducted day to day administration and project management of all new sold business submissions including:Reviews structure of case and ensures accurate installation of cases on all systems* Provided high level service and responsiveness to broker, Account Executive, Product Enrollment Specialist, Underwriter, Production, Legal Counsel and Core Product partners as well as the client throughout implementation process Work with Product, Underwriting and Contract partners to review and execute legal documents* Educated internal and external parties on the value prop of our DIGI product, case implementation process, procedures and support when appropriate. Performed all reporting activities such as DIGI New Sold Case Activity report, Sharepoint updates as well as a DIGI Workbook for each new case* Facilitated calls with customers and brokers to ensure accurate completion of all key deliverables in the implementation process. And Obtain required information to complete the installation process from sales and service partners, brokers and customers.* Completed final review and implementation of plan design features and administrative services and communicates to the implementation team.While Identify implementation-related problems and work with manager or senior staff to resolve issues.* Effectively loa administration systems to ensure accurate plan design and efficient customer structureResponsible for updating and maintaining workflow and reporting systems.Transfer cases to the appropriate administration group once implementation is complete.* * Advised continuous Improvement and strategic implementation on projects during off peak season while conducting weekly or periodic status meetings with various parties to review progress and resolve issues.

Tampa, Florida, United States

- 3 year Woman’s basketball captain

Tampa, Florida, United States

● Designed and developed flow charts, activity diagrams, decision trees and decision tables to support the business requirements ● Inspecting and evaluating quality of purchased pharmaceutical and resolving shortcomings ● Worked with Sales manager and marketing provided inputs in the strategic development of detailed project plans, work assignments target dates etc.● Met and exceed daily call activity expectations● Developed and cultivated lucrative relationships with both new existing clients through effective communication and exemplary interpersonal skills● Interact with customer assistance to ensure customer satisfaction ● Selling, promoting and educating customers on product and servic

Bachelor Of Science - Bs, Information Science/Studies

Bachelor Of Arts - Ba, Health Services/Allied Health/Health Sciences, General