⦿ Lead and implemented the revision of all company policies, procedures, and documentation⦿ Trained new franchise owners on all production and opperational topics ⦿ Created and implemented new production reporting and tracking company wide resulting in significantly increased production.⦿ Hired and trained top performing General Mangers and staff members across 8 facilities.⦿ Was awarded "Manager of the Year" counter to my 15 colleagues in 2021.

⦿ Successfully lead a team, exceeding monthly quotas pertaining to monetary and KPI goals.⦿ Created and implemented new production reporting and tracking within my club resulting in 30% revenue growth in 3 months.⦿ Was awarded "Come Back Club of the Year" as a result of significant revenue growth during my time as General Manger.⦿ Created engaging social media posts to support and drive our member base

⦿ Exceeded sales and KPI goals month over month⦿ Produced appointments and sales via prospecting phone calls⦿ Maintained a clean and welcoming facility for over 1,400 members⦿ Held my team accountable to company standards and policies ⦿ Created engaging social media posts to support and drive our member base

⦿ Conducted tours of the facility based on the prospective member's fitness goals⦿ Produced appointments and sales via prospecting phone calls⦿ Maintained a clean and welcoming facility for over 1,400 members⦿ Created and maintained relationships with members resulting in high member retention rates

⦿ Provided prompt customer support via email and phone with a professional, patient, and friendly attitude ⦿ Curated content across 4 social media channels ensuring a cohesive online brand identity