Shane Ahern Email & Phone Number

• Main Responsibilities:
• Responsible for the delivery of Business Change portfolio projects to support and grow business units within Zurich General Insurance Ireland.
• Creating and managing project plans and reporting to key Senior Business Stakeholders
• Facilitating workshops to understand and document the current state (As Is) and identifying and documenting the desired state (To Be) for Finance Operations and Claims business units as part of a large scale business.
• Defining and gathering business requirements for multiple business units while working cross functionally with Finance, Operations, Claims and Broker / Direct channelsKey Achievements:Projects delivered to date include:
• Data Center Migration from Switzerland to London

• Main Responsibilities:
• Leading the production and delivery of a pre-defined suite of management information reports, while keeping a strong focus on quality, completeness and accuracy of reporting data.
• Leading the BAU stream members including coordinating, prioritising, delegating workloads to ensure deadlines, controls and standards are met.
• Supervision of the BAU stream output to ensure data integrity is upheld and internal process and procedures followed in the data extraction, data manipulation and data storages stages.
• Providing support in the identification and implementation of changes to the pre- defined suite of management information reports.
• Assisting in the gathering and identification of reporting requirements and the development of business critical reports for key internal and external stakeholders.

Dublin

• Main Responsibilities:
• Team Lead of a high performing Turkish Market Team, leading various market projects to support the operations platform from initial conceptualization of project ideas, right through the project life cycle, to delivery.
• Managed project time lines – identifying, documenting and resolving associated risks and issues.
• Providing mentorship, guidance and career development for 7 members of the team.
• Resource planning to cover incoming reports and tickets from Facebook Turkish users while also managing turnaround times and backlogs of the associated queues.
• Led the hiring and on-boarding team for Community Operations where I worked closely with HR recruitment to achieve aggressive hiring targets and ensure new joiners were successfully trained.Key Achievements:

Dublin

As a consultant at Accenture, I have had the opportunity to work with a number of companies around Ireland and Europe, allowing me to gain a range of experience in the fields of project management and Business Analysis, while working with on-location and remote teams across different industries.

Dublin

• AIB Outreach and Capitalisation Project - implementing a Process Re-Engineering initiative to define and document a customer criteria and data extraction process for AIB Mortgage Bank.
• Consumer Protection Code (CPC) Project as a Business Analyst for the implementation of CPC and arrears correspondence for AIB CICB (Corporate, Institution and Commercial Banking).
• Team Lead for Accenture/Avanade joint project to deliver a suite of collaboration tools (Microsoft Exchange, SharePoint and Lync) within AIB. Main Responsibilities:
• Engaging with Project Stakeholders on requirements gathering and BRD creation to Re-Engineer AIB Processes and Systems capabilities.
• Managed Projects from Design through to Development, UAT and Cutover.
• Liaised regularly with technical teams during design & development phases.

Dublin

• Main Responsibilities:
• Test Team Lead for Kerry Group’s SAP implementation - managing testing activities for each of the project work streams, including test preparation, execution planning and defect management/triage for assembly, product.
• Reported daily test execution stats to programme management.
• Monitored failure rates of large volumes of data within Excel to locate and resolve problem areas.
• Developed and managed a risk-based testing initiative to identify low risk test scenarios to be de-scoped from each test phase.Key Achievements:
• The risk based testing initiative resulted in approximately 250 test scripts not having to be tested, saving the project resource time.

Dublin

• Main Responsibilities:
• Business Analyst for VHI Multitrip travel project which integrated the VHI travel insurance system into VHI’s core healthcare insurance system and deployed VHI Multitrip Webpage.
• Documenting requirements and functional specifications.
• Led a team of 2 testers, 2 developers and 1 business analyst.
• Actively worked as part of the test team during peak times to ensure adherence to testing timelines.
• Defect manager - responsible for resolving issues and bugs that were raised by business users.

Ireland, UK, Germany, Hungary And Romania

• Main Responsibilities:
• Member of the Vodafone SAP SD / EDI B2B team working between London, Dublin and Budapest.
• Responsible for driving all aspects of the project, from initial client engagement to design, development, testing, go-live and post go-live support.
• Coordinated testing activities, from test script development to execution and defect management.
• Created, monitored and resolved all defects and customer issues arising during daily operations.
• Spent 12 months in Budapest training and supervising supplier onboarding work stream team.Key Achievements:

Kerry

• Main Responsibilities:
• Member of the Oracle 11i implementation team for the National Museum of Ireland (NMI) and Department of An Taoiseach (DOT), within the Department of Justice Oracle Financial Management System (FMS).
• Responsible for implementation of the Time & Subsistence and Purchasing Interface module and associated activities including design, build, test, training, data conversion and deployment.
• Liaising with DOT and NMI in order to gather master data.
• Managed all Service Requests (SRs) for Time & Subsistence that were submitted to Oracle Support.
• Coordinated Training and User Acceptance Testing for all Oracle 11i modules.Key Achievements:

Boston, USA

• Responsible for the quality assurance testing of 2 Federal Reserve System applications: the Integrated Accounting System (IAS) and the Account Management Information system (AMI)
• Worked with a team of 12 that successfully tested a new Graphical User Interface and an upgrade from Websphere 5.0 to Websphere 6.0 for the AMI and IAS applications

Bachelor'S Degree, Business Information Systems, 2H1

• University College Cork, Business Information Systems O2 innovation award 2004. • Elected Class Representative for BIS in 2005 and to.

Project Management Professional Training

Ongoing