Shane Akers Email & Phone Number

Tampa/St. Petersburg, Florida Area

Core responsibilities: • Manage and support the Network environments to ensure end user needs and corporate requirements are met regarding security, data transfer, accessibility, and reliability• Monitor hardware and software for preventive maintenance and patch management• Monitor daily network activity for security of user access and backup logs• Manage level I Helpdesk support personnel for both in office and vessel related issues providing level II support as needed. • Provide one on one guidance and user training for both local and remote OSG Sites.• Strong leadership with a proactive approach to support and management of technologies including SAN Management, VMWare ESXi, OVH VCloud Air DR Services, Azure Cloud Services, Backup Exec, Veeam Backup and Replication, Windows Server 2003,2008,2012, Hyper-V, Active Directory, File and Print Services, AirWatch Mobile Device Management, Office 365 Management,Citrix XenDesktop, Windows 7 and 10 client operating systems. Cisco Call Manager and Unity phone services.• Serve as vendor contact for repairs, maintenance, contract review and renewal, as well as product purchasing.• Perform Disaster Recovery testing and maintain the network to ensure network accessibility in the case of natural disaster or hardware failures.• Responsible for network and data communication planning

Migrate, Implement and support Microsoft Server / Workstation Infrastructures for several small to medium businesses throughout the Tampa Bay area. Focusing on customer service, satisfaction and training.