Shane Baldon Email & Phone Number

Deer Park, Texas, United States

Katy, TX

Houston, Texas Area

 Integrated state-of-the-art ERP system under SAP module. Trained and coached team to deliver high standard of customer service on products, procedures and IS9001. Cultivated a team of 5 inside sales representatives controlling domestic and international client base. Identified trends in a timely manner to enhance the customer experience. Restructured.

Tulsa, Oklahoma Area

 Streamlined processes, initiated guidelines, and identified and resolved issues. Conducted training, facilitated meetings, and liaised with upper management and production department. Offers advice on the incorporation of technology in current and planned customer support strategies of the organization. Facilitated and participated in problem solving.