• Leading and driving the strategy for Legacy Application Retirement Program (LARP) under the ServiceNow platform implementation, partnering with application focals and applications, producing cost avoidance, cost savings, and numerous retired enterprise applications• Drove a focus and finish approach for a hypercare for various application transitions and compliance activities which included partnering with 1000s of users across the enterprise within InfoSec, Application Owners, & Strategic Partners• Act as Server Management Product Owner to drive and support ServiceNow CMDB development by roadmap creation / prioritizing user stories, change requests, requirements, and bugs• Participate in bi-weekly releases performing UAT in lower environments / production checkout and communicate release outcomes to external stakeholders• Lead Architectural Assessments for new functional requirements to support the business• Leading and supporting organizational requirements by managing financial portfolio, partnering with portfolio leaders, vendor management, and risk management• Continue to support and drive execution for the ServiceNow platform leveraging SAFe methodology to produce a training framework, dynamic business value realization dashboard, and tool integrations• Define and implement a platform maturity model across the ServiceNow platform which included coordinating with the vendor for validation

• Managed Boeing IT integration for global suppliers; including technical insertion management, communication, and risk / issue identification / mitigation• Leveraged Root Cause Analysis (RCA) practices to resolve issues causing a disruption to suppliers’ work that impeded their engineers from supporting the airplane manufacturing process• Led Collaboration with Partners/Suppliers – Information Exchange (CPIE) by partnering with BCA and Release Management to communicate updates on production impacting application releases/updates with our global Boeing suppliers• Deployed software to Boeing suppliers through the use of the Configuration Management Database (CMDB)• Streamlined existing processes to reduce rework and cycle time• Act as project manager for the Application Onboarding team to allow external applications to transition into a sustaining mode by gathering business/ technical requirements to onboard into the Production Operations Service Model• Support Global Readiness team, partnering with Enterprise Architecture, Boeing India, and Application Owners, that enabled application development to not violate global privacy laws

• Designed and maintained SharePoint sites to enable metrics creation that enabled visibility to all service projects for executive leaders • Aligned the service management processes to the ITSM Governance Gates to enable prioritization and funding by executive leaders • Led the Service Management Office Employee Engagement team to promote a cohesive work environment, identify and improve our weaknesses, and expand our strengths

• Act as project manager for an enterprise-wide program to execute the remediation of faulty memory devices across the entire company infrastructure• Collaborated with ITI Project Management Office to develop a customer satisfaction initiative working with the organizations’ customers to capture metrics to improve service • Supported an internal tools consolidation/enablement program as the project manager that would allow Boeing to accomplish a cost savings of millions/year and purchase new products to support the enterprise

• Provided support to an internal consolidation project by writing requirement test cases, inputting all application and requirements tests into HP Quality Center, and determining whether or not they were a pass / fail / defer• Managed the International Shared Network (ISN) to establish visibility of internal websites that needed to be on the ISN and websites that did not belong there