Shane Beard Email & Phone Number

With over 15 years of IT experience, I am a dedicated and versatile IT Professional with a passion for system administration, network storage, and delivering high-quality customer service & support. I am a Senior Engineer at Zerowait Corporation, a leading third-party provider of NetApp solutions and services, where I build, configure, maintain, and troubleshoot storage server hardware and software for various clients and Windows environments, as well as maintain Zerowait’s technical infrastructure and all user devices. I am motivated by the challenge of solving complex technical problems and delivering high-quality solutions that meet the needs and expectations of our customers. I value teamwork, innovation, and customer satisfaction, and I strive to contribute to the company's mission and success.Some of my other responsibilities include system and network administration for all Windows/Mac/Linux machines, ensuring system efficiency and security, researching and implementing upgrades, and providing technical service & support both onsite and remote. I have also created numerous detailed reports and diagrams for simplistic and complex technical issues that follow best practices and procedures, as well as help to reduce time for recurring technical issues or tasks. I enjoy working with a collaborative team and other departments, and I am always eager to learn new technologies and improve my skills.