Shane Beard Email & Phone Number

Delaware, United States

As a Senior Engineer, I provide high-quality customer service and comprehensive technical support to our clients and workforce around the world. Some of the responsibilities include third-party support for NetApp storage platforms as well as SimplStor, including design, configuration, maintenance, and troubleshooting. I also perform system and network administrative tasks to maintain and support the entire company IT infrastructure, and end user devices.>Consultation with customers… Show more As a Senior Engineer, I provide high-quality customer service and comprehensive technical support to our clients and workforce around the world. Some of the responsibilities include third-party support for NetApp storage platforms as well as SimplStor, including design, configuration, maintenance, and troubleshooting. I also perform system and network administrative tasks to maintain and support the entire company IT infrastructure, and end user devices.>Consultation with customers to determine network storage hardware, protocols, and other system specifications to meet their storage project needs, as well as explain best practices, assist with data migrations, infrastructure upgrades, and existing system health reviews>One of the primary engineers for client and workforce ticket resolution for NetApp & Windows products>Responsible for researching, assembling, configuring, maintaining, and troubleshooting hardware and software for NetApp, Windows, and Linux environments>Manage company’s technical infrastructure by utilizing industry best practices and remote monitoring to maintain a 99% uptime rate for physical and virtual server environments>Perform system and network administrator tasks that involve maintaining network and server efficiency and security, implementing monthly updates/upgrades, and assisting with network design changes>Responsible for setting up, maintaining, and upgrading software & hardware for onsite and remote employees, as well as training workforce on best practices and procedures for using company technology>Maintain a business continuity and disaster recovery plan that follows best practices and supports any changes to the company’s technical infrastructure>Technical responsibilities also include Microsoft 365, Windows OS, VMWare vSphere, End user hardware and software, Juniper/Supermicro equipment, virtual meeting software & hardware, VPN access, Google Workspace, and all company peripheral devices Show less

For almost 6 years as a Tech Advisor, I was responsible for providing an easy and complete solution to customers and businesses that covered a wide range of technical needs. Handling everything from technology sales to new computer configurations, hardware diagnostics, and virus removals. I strived to provide exceptional customer service and comprehensive product support.>Senior EasyTech Associate responsible for repairing, maintaining and selling computer systems for both personal… Show more For almost 6 years as a Tech Advisor, I was responsible for providing an easy and complete solution to customers and businesses that covered a wide range of technical needs. Handling everything from technology sales to new computer configurations, hardware diagnostics, and virus removals. I strived to provide exceptional customer service and comprehensive product support.>Senior EasyTech Associate responsible for repairing, maintaining and selling computer systems for both personal and business use, as well as performing complete hardware and software diagnostics, installs, and upgrades >Performed technology setups and tutorials for store demo models>Provided technical training and peer coaching on selling skills and new technologies>Helped to manage large amounts of store inventory and technical sale promotions throughout the year Show less

During my last year at the University of Delaware, I worked in the student tech department which also assisted the main campus IT department with different technical projects and new computer lab setups. My team was also responsible for providing professional tech support to faculty, staff, and students both in the classroom and dorms.>Supported platforms: Windows, Mac, Android, and Linux>Technology Diagnostics/Upgrades/Installations/Setups>Setup and configured… Show more During my last year at the University of Delaware, I worked in the student tech department which also assisted the main campus IT department with different technical projects and new computer lab setups. My team was also responsible for providing professional tech support to faculty, staff, and students both in the classroom and dorms.>Supported platforms: Windows, Mac, Android, and Linux>Technology Diagnostics/Upgrades/Installations/Setups>Setup and configured lecture halls and conference room equipment for university events Show less

Bachelor'S Degree

Associate'S Degree