Shane Beason Email & Phone Number

Salt Lake City, Ut, Us

• Design, develop and implement ServiceNow applications.• Develop ServiceNow catalog items and flows.• Create and maintain ServiceNow technical documentation.• Develop and maintain integrations between third party systems and ServiceNow.• Create and maintain ServiceNow metrics and reporting.• Develop to and maintain ServiceNow best practices.• Performed daily system monitoring, verifying the integrity and availability of all system functionality.• Work with various… Show more • Design, develop and implement ServiceNow applications.• Develop ServiceNow catalog items and flows.• Create and maintain ServiceNow technical documentation.• Develop and maintain integrations between third party systems and ServiceNow.• Create and maintain ServiceNow metrics and reporting.• Develop to and maintain ServiceNow best practices.• Performed daily system monitoring, verifying the integrity and availability of all system functionality.• Work with various business users/groups to review, analyze, evaluate business processes and procedures.• Create, manage, administer user accounts, and handle operational escalations that relate to multiple applications. Show less

West Valley, Ut

• 4 years of cross-platform experience in systems administration, including analyzing, designing, installing, maintaining, and repairing hardware, software, and networks• Planned, implemented, and maintained a Windows domain-based infrastructure (2012 and 2016)• Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, and reviewing system and application logs• Secure network resources by developing and implementing network… Show more • 4 years of cross-platform experience in systems administration, including analyzing, designing, installing, maintaining, and repairing hardware, software, and networks• Planned, implemented, and maintained a Windows domain-based infrastructure (2012 and 2016)• Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, and reviewing system and application logs• Secure network resources by developing and implementing network access, monitoring, control and documentation• Performed troubleshooting and diagnosis to hardware/software network failures, and provided resolutions ensuring all mission critical servers for the organization were continuously available• Work with various business users/groups to review, analyze, evaluate business processes and procedures • Created, managed, administered user accounts and handled operational escalations that relate to multiple applications Show less

• Provide Third-Tier support for new and existing Commercial Lending applications• Perform and participate in the analysis, design and implementation of business processes and procedures • Conduct User Acceptance Testing• Act as a liaison with subsidiary management and staff to resolve issues, as needed

West Valley City, Ut

• Implement and administer our group SharePoint Site.• Converted historical Microsoft Access database to our SharePoint site.• Monitor and track all corporate contracts throughout the corporation.• Work closely with the Vendor Management team to

West Valley City, Ut

• Accountable for the receipt and inventory of new equipment• Responsible to coordinate, implement and execute Software Asset Management project including creation of a new process used to manage/track software assets• Proactively assist with wireless questions and orders always ensuring superior service and customer satisfaction• Responsibly track and update Remedy tickets with all shipping and order information and changes allowing for open, transparent communication and… Show more • Accountable for the receipt and inventory of new equipment• Responsible to coordinate, implement and execute Software Asset Management project including creation of a new process used to manage/track software assets• Proactively assist with wireless questions and orders always ensuring superior service and customer satisfaction• Responsibly track and update Remedy tickets with all shipping and order information and changes allowing for open, transparent communication and appropriate expectation setting Show less

West Valley City, Ut

• Responsible to provide customer service and technical support via phone, email, and chat• Strong SD contributor known for tough issue resolution, tier 2 support, and the effective handling of problem customers• Coordinate groups to effectively and efficiently notify administrators and necessary managers of network or application problems and outages• Provide resolutions to problems encountered while working with PCs, LANs, printers, computer … Show more • Responsible to provide customer service and technical support via phone, email, and chat• Strong SD contributor known for tough issue resolution, tier 2 support, and the effective handling of problem customers• Coordinate groups to effectively and efficiently notify administrators and necessary managers of network or application problems and outages• Provide resolutions to problems encountered while working with PCs, LANs, printers, computer applications & telecommunication systems• Mentor and train inexperienced Service Desk Agents on the SD processes, procedures and knowledgebase• Perform other related duties as assigned by management Show less