Shane Beason Email & Phone Number

• Design, develop and implement ServiceNow applications.
• Develop ServiceNow catalog items and flows.
• Create and maintain ServiceNow technical documentation.
• Develop and maintain integrations between third party systems and ServiceNow.
• Create and maintain ServiceNow metrics and reporting.
• Develop to and maintain ServiceNow best practices.

West Valley, UT

• 4 years of cross-platform experience in systems administration, including analyzing, designing, installing, maintaining, and repairing hardware, software, and networks
• Planned, implemented, and maintained a Windows domain-based infrastructure (2012 and 2016)
• Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, and reviewing system and application logs
• Secure network resources by developing and implementing network… Show more
• Secure network resources by developing and implementing network access, monitoring, control and documentation
• Performed troubleshooting and diagnosis to hardware/software network failures, and provided resolutions ensuring all mission critical servers for the organization were continuously available

• Provide Third-Tier support for new and existing Commercial Lending applications
• Perform and participate in the analysis, design and implementation of business processes and procedures
• Conduct User Acceptance Testing
• Act as a liaison with subsidiary management and staff to resolve issues, as needed

West Valley City, UT

• Implement and administer our group SharePoint Site.
• Converted historical Microsoft Access database to our SharePoint site.
• Monitor and track all corporate contracts throughout the corporation.
• Work closely with the Vendor Management team to

West Valley City, UT

• Accountable for the receipt and inventory of new equipment
• Responsible to coordinate, implement and execute Software Asset Management project including creation of a new process used to manage/track software assets
• Proactively assist with wireless questions and orders always ensuring superior service and customer satisfaction
• Responsibly track and update Remedy tickets with all shipping and order information and changes allowing for open, transparent communication and… Show more
• Responsibly track and update Remedy tickets with all shipping and order information and changes allowing for open, transparent communication and appropriate expectation setting Show less

West Valley City, UT

• Responsible to provide customer service and technical support via phone, email, and chat
• Strong SD contributor known for tough issue resolution, tier 2 support, and the effective handling of problem customers
• Coordinate groups to effectively and efficiently notify administrators and necessary managers of network or application problems and outages
• Provide resolutions to problems encountered while working with PCs, LANs, printers, computer … Show more
• Provide resolutions to problems encountered while working with PCs, LANs, printers, computer applications & telecommunication systems
• Mentor and train inexperienced Service Desk Agents on the SD processes, procedures and knowledgebase