Shane Best Email & Phone Number

Australia

Bathurst, New South Wales, Australia

Orange, New South Wales, Australia

Lithgow, Nsw

Sydney

Supported the validation of a number of leadership and management units. Gave high level support to student mentors by providing in depth and dedicated academic support to regular students on a consistent basis. Made contact with a number of students who were not competent in their accounting and leadership and management units and assisted them to get a competent grade by reviewing their feedback and working with them to correct their errors. Worked a part of a team of 3 to deliver successful webinars to students on the basics of accounting.Took part in ABCN run mentoring programs showing high school students what it's like to be in the working world.

Sydney

Able to breakdown assessment questions to provide support to students and can successfully manage and motivate a large list of students. Created, planned and project managed a video tutorial series explaining basic principles of accounting to students. Maintained good relationships with students to maintain engagement with the course.Took part in ABCN run mentoring programs showing high school students what it's like to be in the working world.

North Sydney

Checked State Government trainee management portals to confirm registration of trainees contracts. Assisted with data cleansing and general administrative ad hoc duties.

North Sydney

Completed general administrative duties such as updating unit statuses and enrolling students for Victoria. Completed filing of paperwork into student files as well. Completed archiving of old files to be sent off site. Issued certificates to students who had completed courses.

North Sydney

Answering telephones to handle customer enquiries regarding the Australian Apprenticeships program regarding incentive claims, training contracts, eligibility and general questions regarding the program. Managed E-Guide project from commencement calling clients who download an information pack to discuss their situation and needs organise consultants to visit to generate potential business. Completed contact calls to Employers and Apprenticeships discussing issues and confirming employment. Entered leads for consultants into the system and also helped train staff in outbound and inbound procedures and providing ongoing support and training for staff where required.

Ingleburn

Invoicing service calls for Sydney independent and national customers using Efficiency software, answering telephones to take call closures from technicians nationally and working with national customers and independent Sydney customers to receive and log service calls for them, creating transfers of parts between technicians and warehouses, running the administration of the Temperature Department which includes organising and resolving supermarket orders for equipment, refurbishing used kits to be sent back to branches, undertaking Research & Development and keeping stock levels correct in Efficiency system.

Bankstown

Answering telephones to handle customer enquiries and lodge Customer Action Requests (CARs) on behalf of customers into the system to be actioned. Processing remittances and balancing amounts each day, processing Development Applications and applications for tree removals, property certificates, payments of accounts, and hire of halls, parks and reserves.

Bachelor'S Degree, Accounting

Diploma Of Accounting, Accounting

Certificate Iv In Accounting, Competent

Certificate Iii In Business Administration, Competent

Higher School Certificate