I empower & coach colleagues to provide a continuous challenge that unlocks their potential. It’s been a pleasure of mine to work with some of the most trusted brands & grow with Australia’s largest providers in the financial services industry. Managing a variety of teams from 8-18 staff across diverse demographics and cultures, I help my team to excel & unleash how they work best.I take pride in helping colleagues build on their experience and develop tomorrow’s leaders, I’ve had some great opportunities to develop skills with multiple colleagues who have gone on to be leaders. I build rapport and actively listen to build meaningful connections to my team. I lead from the front & optimize performance by understanding my team’s strengths and weaknesses. Ensuring each person feels heard, understanding their management is tailored to their needs, delivers an individualized and transformative experience.I excel in my roles by bringing over 12 years expertise in customer service and having specialised knowledge of the financial services industry. I’m at my best when I’m able to make an impact on my clients and team. I lead with transparency ensuring my team knows the why behind what we do. Adaptable, I consistently manage changing priorities and roles to meet immediate demands and desired outcomes. I bring out the best in my team by working within the company culture & enshrining best practices into the way we work.It's important to me to develop the habits needed to get results from your team, empowering them with the tools to be independent and drive their own career. Building accountable, collaborative team environments that embrace creative thinking and unshakable drive for operational excellence. Highly organized, reliable, and systematic, I develop practices that consistently achieve business KPI's and deliverables. I enjoy the challenge of collaboratively working with staff to turn jobs into careers showing them the path to progression. I love working with individuals to see how they fit into the business environment, getting to know them properly using empathy to unlock their own reasons to excel. “Success in dealing with people depends on a sympathetic grasp of the other person’s viewpoint.” – Dale CarnegieSpecialties: Leadership, Staff Development, Teamwork, Customer Service, Business Relationship Management, Customer Experience, Learning & Development, On-boarding, and Stakeholder Management.