Shane Burke Email and Phone Number
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Highly organized and results-oriented, experienced in applying professional skills and subject matter expertise to respond to organizational demands. Team and client-focused and determined to deliver high-quality results while striving to exceed expectations and add organizational value. Demonstrated skills in cross-functional collaboration and enablement strategy design & execution.Specialties: Business Process, Consulting, Crystal Reports, Customer Relations, Database Administration, Documentation, Electronic Data Interchange (EDI), ERP, Microsoft Office - Advanced, Oracle, , Presentation Skills, Problem Solving, Project Management, Quality Assurance, Reporting, SAP, Technical Training, Troubleshooting, Validation, Vantive, Workshops, Camtasia, Salesforce, Structured Query Language (SQL), Learning Management Systems (LMS), Tableau, Assessing Client Training Requirements, Sarbanes-Oxley (SOX) Compliance, Software as a Service (SaaS)
Salesforce
View- Website:
- salesforce.com
- Employees:
- 1
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Sr. Manager, Global Enablement & Communications - Revenue OperationsSalesforce Aug 2021 - PresentSan Francisco, California, Us-Promoted from Manager, Global Enablement & Communications to Sr. Manager, Global Enablement & Communications (Aug 2021), expanding responsibilities and scope to support organizational growth-Lead an enablement and communications team with a primary focus on delivering content to Sales, Solutions, Alliance & Channel, Customer Success, and Business Development employees-Develop scalable and effective learning strategies as part of global training initiatives for Salesforce’s Revenue Operations department, with a focus on incentive compensation enablement-Collaborate cross-functionally with subject matter experts, business leaders, and other project stakeholders to design end-to-end enablement strategy and organizational change management approach for enterprise-wide global programs, including annual compensation plan (Go-for-Growth), new hire, and merger & acquisition (M&A) enablement initiatives-Helped the organization scale from an audience of 10,000 (2017) to more than 30,000 (2021) commissionable employees; increasing adoption rate year-over-year for four consecutive years (23% in 2017 to 89% in 2021)-Define, track and evaluate Key Performance Indicators (KPIs) and customer feedback to identify gaps and adjust enablement strategy as necessary
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Manager, Global Enablement & Communications - Revenue OperationsSalesforce Aug 2019 - Aug 2021San Francisco, California, Us-Promoted from Sr. Enablement Analyst to Manager, Global Enablement & Communications (Aug 2019) expanding responsibilities and scope to support organizational growth-Lead an enablement and communications team with a primary focus on delivering content to Sales, Solutions, Alliance & Channel, Customer Success, and Business Development employees-Develop scalable and effective learning strategies as part of global training initiatives for Salesforce’s Revenue Operations department, with a focus on incentive compensation enablement-Maintained existing training library, including slide decks, knowledge articles, website content, videos, and eLearning courses, ensuring content stayed current and up-to-date-Collaborate cross-functionally with subject matter experts, business leaders, and other project stakeholders to design end-to-end enablement strategy and organizational change management approach for enterprise-wide global programs, including annual compensation plan (Go-for-Growth), new hire, and merger & acquisition (M&A) enablement initiatives-Define, track and evaluate Key Performance Indicators (KPIs) and customer feedback to identify gaps and adjust enablement strategy as necessary
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Senior Analyst - Revenue Operations Readiness & EnablementSalesforce May 2017 - Aug 2019San Francisco, California, Us-Developed and delivered enablement content with a primary focus on delivering content to Sales, Solutions, Alliance & Channel, Customer Success, and Business Development employees-Maintained existing training library, including slide decks, knowledge articles, website content, videos, and eLearning courses, ensuring content stayed current and up-to-date-Developed scalable and effective learning strategy as part of global training initiatives for Salesforce’s Revenue Operations department, with a focus on incentive compensation enablement-Collaborate cross-functionally with subject matter experts and project stakeholders to design end-to-end enablement strategy and organizational change management approach for enterprise-wide global programs, including annual compensation plan (Go-for-Growth), new hire, and merger & acquisition (M&A) enablement initiatives-Define, track and evaluate Key Performance Indicators (KPIs) and customer feedback to identify gaps and adjust enablement strategy as necessary
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Technical Training Specialist/Technical WriterT2 Systems Feb 2008 - May 2017Indianapolis, Indiana, Us• Establish long-lasting client relationships and provide repeat on-site consulting, training and support services for our solutions.• Leveraged client relationships and solution expertise to aid in the design, development, and launch of a new Business Intelligence and Benchmarking solution which allows parking operations to get deep insight into their operations, and compare Key Performance Indicators to other parking operations.• Deliver regular presentations on a variety of topics to our customer base during our annual User Group conference.• Conduct live online training and technical training workshops on various subject matter including Database Structure, Crystal Reports, SQL Reporting/Query Development, and Parking Management Software.• Initiated, designed, and developed a recorded training library and certification program which is utilized by internal staff and customers. • Work closely with engineering and quality assurance, and participate in daily agile scrum meetings to align, create, and maintain training and documentation needs. -
Software Application Administrator / Content And Delivery LeadExacttarget Dec 2012 - Dec 2014Indianapolis, In, Us• System Administrator for ExactTarget Information Systems department for Salesforce, Oracle ERP, Cisco WebEx, Citrix GoTo Meeting, Litmos LMS, and other internal solutions.• Monitored and identified security vulnerabilities and implemented more efficient and effective solutions.• Responsible for SOX Compliance controls. Improved previously failed SOX Compliance Controls in August 2013, to 100% passed in January 2014 and May 2014.• Played an active role on a variety of IT Projects, including the implementation of Oracle EBS in Brazil, as Content and Delivery Lead to determine training needs and create/execute training plans.• Coached and mentored other team members to help them produce and deliver exceptional deliverables. -
Implementation CoordinatorKaplan Financial Jul 2007 - Feb 2008Us• Executed implementation planning including the development of project plans and project charters.• Coordinated, facilitated, executed, and delivered concurrent implementations.• Interacted with customers and internal personnel to determine application and configuration requirements for implementations.• Provided advice and consultation on the business process, configuration, and implementation of education platform and compliance platform solutions. -
Training Specialist/Technical LeadRwd Technologies Oct 2004 - Jun 2007Columbia, Maryland, Us• Worked closely with our clients' functional and technical teams to determine business needs in order to develop SAP training material. • Created methods and processes to ensure the highest quality deliverables which were completed within tight project timelines. • Developed customized training documentation and simulations while working closely with various functional teams. • Served as a software consultant for RWD InfoPak Suite, recommending best practices for website creation, configuration, and development processes.• Planned and delivered formal training to end users. -
Electronic Data Interchange (Edi) Certification And Production SupportDelphi Sep 2002 - Aug 2004Gillingham, United Kingdom, Gb• Maintained kanban and shipment-based certification of various EDIFACT EDI messages (DESADV, DELJIT, DELFOR, RECADV, APERAK and CONTROL) for global suppliers during migration from legacy system to SAP. • Oversaw and ensured EDI Quality Assurance for project team. Worked closely with project team members to troubleshoot and resolve EDI transmission issues. • Analyzed raw EDI data to identify failed DESADV's in SAP and provided feedback.• Maintained overall responsibility for supplier setups and validation in SAP to ensure successful EDI transmission at project launch.
Shane Burke Education Details
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Oakland UniversityGeneral
Frequently Asked Questions about Shane Burke
What company does Shane Burke work for?
Shane Burke works for Salesforce
What is Shane Burke's role at the current company?
Shane Burke's current role is Sr. Manager, Global Enablement & Communications - Revenue Operations.
What is Shane Burke's email address?
Shane Burke's email address is sh****@****ast.net
What is Shane Burke's direct phone number?
Shane Burke's direct phone number is (415) 901*****
What schools did Shane Burke attend?
Shane Burke attended Oakland University.
What are some of Shane Burke's interests?
Shane Burke has interest in Children, Kids, Cooking, Electronics, Traveling, Home Improvement, Reading, Sports, Automobiles, Travel.
Who are Shane Burke's colleagues?
Shane Burke's colleagues are Ryan V., Leyla Lougheed, Patricia Lestig, Greg Nelson, Sarah Lackey, Poorva Kaushil, Samhita Konkepudi.
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