Shane Burnett Email & Phone Number

Spring, Tx, Us

Spring, Tx, Us

Houston, Texas, United States

Experienced Product Implementation Manager with a proven track record in overseeing cross-functional teams within digital technology environments to launch and enhance insurance products. Skilled in managing end-to-end product lifecycles, I ensure efficient processes, quality assurance, and successful product launches that align with executive strategy and business objectives. My role requires extensive collaboration with stakeholders, including executive leadership, to drive strategic and operational success through well-defined product roadmaps and effective capacity management.Key Responsibilities:Product Management & Strategy: Lead strategic planning, product roadmap development, and project resource management to align product deliverables with company goals. Oversee work intake and prioritize initiatives in collaboration with operational business teams.Cross-Functional Team Leadership: Manage and guide a multidisciplinary team, including product analysts, business analysts, quality control, quality analysts, operations analysts, and product specialists, ensuring alignment across functions for optimized results.Stakeholder Collaboration: Serve as the primary liaison with executive leadership and business partners, fostering alignment on functional requirements, strategic goals, and project expectations.QA & Testing: Oversee end-to-end quality assurance processes, including QA and UAT testing phases, ensuring rigorous standards in policy form setup, plan code creation, and product readiness.Agile Methodologies & Tools: Employ agile methodologies and tools (JIRA, DevOps) to streamline processes, enhance productivity, and foster a collaborative, adaptable work environment.Decision-Making & Analytical Skills: Apply keen analytical and decision-making skills to optimize project delivery, address challenges, and identify process improvements that add value across all project phases.

Houston, Texas, United States

Houston, Texas, United States

California/Houston, Tx

Provide customer service by triaging requests according to priority. Research medication order issues and facilitate their resolution by providing exceptional customer service support. Answer incoming customer calls. Understand Medicare Policy and Co-Pay requirements/guidelines. Calculate and/or verify the correct dosage based on the prescription. Enter new and refill orders in a timely and accurate manner. Prepare backup pharmacy orders. Provide dispensing pharmacists with information regarding allergies and drug interactions and therapeutic duplications,

California, United States

Bachelor Of Arts In Business Administration, Project Management & Information Systems

Business Administration And Management, General