Experience in managing mobile application projects through platforms like Freelancer.com and Bark, a successful track record has been established in overseeing numerous projects.

Walmart Chat Support

Manage multiple accounts; develop positive working relationships with all customer touch points. Respond to complaints and provide professional after-sales support to enhance the customers’ satisfaction. Negotiate with potential and current clients in order to secure deals and implement pricing agreements between vendor and customers.

• Participated in all phases of system development cycle, from reqirements analysis through system implementation. • Installed, configured, tested and maintained operating systems,. application software and system management tools. • Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation. • Wrote and maintained custom scripts to increase system efficiency and performance… Show more • Participated in all phases of system development cycle, from reqirements analysis through system implementation. • Installed, configured, tested and maintained operating systems,. application software and system management tools. • Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation. • Wrote and maintained custom scripts to increase system efficiency and performance time. • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects. • Provided outstanding helpdesk service and support to customers. • Comnunicated status updates to affected parties when issues arose. • Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols. • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients. • Working environment on chat for technical sales and ticketing system • AWS EC2, S3, RDS, Backup and conversion to new snapshot Show less

• Linux/Windows Server Management • Managed use of various types of databases and configured, installed and upgraded new ones. • Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation. • Provided 2nd and 3rd level. technical support and troubleshooting to internal and eternal clients. • Installation of CSF firewall, Maldet Clamav • Installation of… Show more • Linux/Windows Server Management • Managed use of various types of databases and configured, installed and upgraded new ones. • Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation. • Provided 2nd and 3rd level. technical support and troubleshooting to internal and eternal clients. • Installation of CSF firewall, Maldet Clamav • Installation of Webmin/Virtualrnin • Installation of LAMP • Mysql database backup and restoration • Installation/troubleshooting Postfix/Exim • Installation of Roundcube, PhPmyadmin • Installation of OpenVPN, PPTP, L2TP, Freeradius on Centos/Ubuntu • Interspire Installation Show less

Office and Accounts Management

Technical Manual for Software

Nadra Project

Shipping and Trading