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@curtin.edu.au
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Shane Capper is listed as Consultant at JourneyOne, a with 63 employees, based in Perth, Western Australia, Australia. AeroLeads shows a work email signal at curtin.edu.au and a matched LinkedIn profile for Shane Capper.
Shane Capper previously worked as Design Thinking Specialist at Curtin University and Service Portfolio Manager at Curtin University. Shane Capper holds Masters Degree, Management, Cwa 82% from Curtin University.
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Experienced Information Technology Manager with a demonstrated background in service management and design thinking. Skilled in IT service delivery, IT management, IT strategy and human centred design. Demonstrated success in business problem solving using design thinking, lean startup and agile approaches. Supported by a Master’s Degree in Management. Passionate about Leadership.
Listed skills include Leadership, It Service Management, Business Ethics, Project Management, and 22 others.
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Perth, Australia
JourneyOne is a team of creators and innovators passionate about helping organisations solve their business problems using the latest in digital technology and modern ways of working. The team’s mission is to make every journey remarkable.
• Designed and embedded a design thinking capability within Curtin’s central Information Technology department.• Utilised multiple human-centred design approaches together with lean startup and agile techniques to create compelling solutions and bring the Curtin community together.• Created and maintained human-centred design toolkits and artefacts to support business problem-solving capabilities.
• Defined Curtin’s IT Service Portfolio framework to align teams with services rather than technical functions.• Design and implement a service ownership strategy to ensure accountability in service delivery.• Maintained a service-based costing framework to determine budgeted and actual costs of running IT services accurately.• Utilised value proposition and business modelling frameworks to understand the real and perceived value of IT services as seen by our customers and partners.• Applied capability-based planning methods to ensure the right capabilities and resources were invested in. • Modelled services using an innovative service blueprinting approach to ensure services were effective and efficient.
• Supported the transition to a University-wide, vendor-delivered managed printing service.• Delivered a comprehensive service-based costing platform (ClearCost) designed to enable IT budgeting and forecasting processes.• Plan and deliver a service portfolio management framework, enabling the transition to a service-oriented IT organisation.• Managed the development and analysis of IT services to inform service costing and ITIL service management projects.
• Developed and executed IT strategies to align with multiple business units across the University.• Standardised Faculty computer operating systems across a fleet of 1200 desktops.• Managed a decentralised IT team, providing IT helpdesk, onsite support and project delivery functions.• Liaised with central IT Cisco networking specialists to standardise the Faculty’s local area network across a dozen buildings.• Delivered a standardised computer laboratory environment to streamline delivery of teaching across the Faculty.
Other employees you can reach at journeyone.com.au. View company contacts for 63 employees →
Todd Melville
Colleague at JourneyonePerth, Western Australia, Australia
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James Beasley-Gard
Colleague at JourneyoneMurdoch, Western Australia, Australia
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Michelle Hoskin
Colleague at JourneyoneAustralia
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Michael Malone
Colleague at JourneyonePerth, Western Australia, Australia
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CJ
Cecilia Jerome
Colleague at JourneyoneAttadale, Western Australia, Australia
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JW
Jonathan Winterfield
Colleague at JourneyonePerth, Western Australia, Australia
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MP
Michael Penney
Colleague at JourneyoneMount Pleasant, Western Australia, Australia
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Deborah Branch
Colleague at JourneyoneForrestfield, Western Australia, Australia
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KS
Khai-Yiu Soh
Colleague at JourneyoneGreater Perth Area, Australia
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Christopher Dickson
Colleague at JourneyoneCoolbellup, Western Australia, Australia
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• Business Ethics • Business Project Management • Contemporary Governance • Creativity and Innovation • Cross Cultural Communication.
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Shane Capper works for JourneyOne.
Shane Capper is listed as Consultant at JourneyOne.
AeroLeads has found 1 work email signal at @curtin.edu.au for Shane Capper at JourneyOne.
Shane Capper is based in Perth, Western Australia, Australia while working with JourneyOne.
Shane Capper has worked for Journeyone and Curtin University.
Shane Capper's colleagues at JourneyOne include Todd Melville, James Beasley-Gard, Michelle Hoskin, Michael Malone, and Cecilia Jerome.
You can use AeroLeads to view verified contact signals for Shane Capper at JourneyOne, including work email, phone, and LinkedIn data when available.
Shane Capper holds Masters Degree, Management, Cwa 82% from Curtin University.
Shane Capper is listed with skills including Leadership, It Service Management, Business Ethics, Project Management, Universities, Higher Education, Ict, and Desktop Environment.
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