Principal Technical Account Manager
Current
Aug 2020 - Present
AeroLeads people directory · profile
Shane Case Email & Phone Number
Principal Technical Account Manager
at
Twilio Inc.
1 work email found
@twilio.com
2 phones found area 203
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Principal Technical Account Manager
Location
Portland, Oregon Metropolitan Area, United States
Who is Shane Case? Overview
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Quick answer
Shane Case is listed as Principal Technical Account Manager at Twilio Inc., based in Portland, Oregon Metropolitan Area, United States. AeroLeads shows a work email signal at twilio.com, phone signal with area code 203, and a matched LinkedIn profile for Shane Case.
Shane Case previously worked as Technical Account Manager at Tableau Software and Platform Engineer at Avianis. Shane Case holds 3D Animation // Sculpture from Academy Of Art University.
Company email context
Email format at Twilio Inc.
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{first_initial}{last}@twilio.com
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AeroLeads found 1 current-domain work email signal for Shane Case. Compare company email patterns before reaching out.
Profile bio
About Shane Case
Accomplished Technical Support professional with proven success in issue resolution. With well over 15 years of experience in the technical industry focusing on delighting customers , I am a creative thinker with a wide range of skills that allow me to efficiently and thoroughly solve problems while keeping end users happy. I am a self starter with an eye towards strengthening teams and streamlining workflows.
Listed skills include Team Management, Troubleshooting, Computer Hardware, Network Administration, and 18 others.
Current workplace
Shane Case's current company
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9 roles · 24 years
Shane Case work experience
A career timeline built from the work history available for this profile.
Technical Account Manager
Jan 2019 - Aug 2020
Platform Engineer
Jul 2018 - Dec 2018
Technical Account Manager
Managed the technical relationships with top tier customers and partners, collaborating on integrated solutions with companies such as Vimeo, Spotify, Arrow Manufacturing and Shopify. Launched the public API product, including creating all customer facing documentation, the developer portal website, tracking of API customer use cases, and technical support. Acted as administrator for the Zendesk CRM. Created an Indiegogo app for Zapier in order to allow campaigners to seamlessly integrate with 3rd party solutions. Restructured and coded the Zendesk customer Help Center, improving discoverability of educational articles. Coded internal tools for the customer support team, reducing agent time spent on tickets and improving ticket analytics. Designed and implemented a self-service solution resulting in a 30% decrease of ticket volume through the Zendesk Help Center.
Nov 2014 - Jun 2018
Technical Support Manager / Frontend Developer
Created the technical support department from the ground up. Implemented the customer facing trouble ticketing system and bug tracking system. Designed policies and processes for shipping and RMAing inventory. Handling of all customer trouble requests via email, web, phone and on-site dispatches. Coded company website and help center. Assisted QA in testing.
Jul 2012 - Jul 2014
Migration Engineer Consultant
Functioned as part of a small team tasked with migrating the software on a network of 8,000 touchscreen jukeboxes acquired from Ecast Inc. without requiring customers to purchase new hardware. Handled support calls for the legacy software during the transition to AMI software. Was responsible for software release management.
Mar 2012 - Jul 2012
Tech Support Manager / Lead Support Engineer
Ecast
Managed a team of 10 in-house technicians as well as a remote call center. Handled scheduling of employee shifts and on-call rotation. Administered promotions and disciplinary actions to employees. Generated reporting on KPIs highlighting the impacts of the department. Handled customer escalations.Was responsible for packaging software and doing final quality control before release. Scheduled and executed weekly releases of software and content to 10,000 customer devices. Developed reporting queries for Technical Support, Marketing and Sales.
Oct 2006 - Mar 2012
Supervisor
Connections Communication Services, Inc.
Supervised shifts of 12 call center operators. Handled after hours emergency calls including medical and law enforcement emergencies.
2003 - 2006
~3 yrs
Technical Support Supervisor / Noc Technician
Ctsnet
Was the lead of the newly created DSL Support department. Supervised 20 technicians responsible for inbound phone support. Troubleshot networking and web hosting issues.Monitored premium customer T1 and T3 connections. Performed system checks and routinemaintenance on internal FreeBSD servers. Monitored and assisted customers with their racked collocation equipment. Was responsible for DNS changes and general hostmaster duties.
Jan 2000 - Aug 2003
2 education records
Shane Case education
3D Animation // Sculpture
Academy Of Art University
Computer Science
City College Of San Francisco
FAQ
Frequently asked questions about Shane Case
Quick answers generated from the profile data available on this page.
What company does Shane Case work for?
Shane Case works for Twilio Inc..
What is Shane Case's role at Twilio Inc.?
Shane Case is listed as Principal Technical Account Manager at Twilio Inc..
What is Shane Case's email address?
AeroLeads has found 1 work email signal at @twilio.com for Shane Case at Twilio Inc..
What is Shane Case's phone number?
AeroLeads has found 2 phone signal(s) with area code 203 for Shane Case at Twilio Inc..
Where is Shane Case based?
Shane Case is based in Portland, Oregon Metropolitan Area, United States while working with Twilio Inc..
What companies has Shane Case worked for?
Shane Case has worked for Twilio Inc., Tableau Software, Avianis, Indiegogo, and Spot Labs, Inc.
How can I contact Shane Case?
You can use AeroLeads to view verified contact signals for Shane Case at Twilio Inc., including work email, phone, and LinkedIn data when available.
What schools did Shane Case attend?
Shane Case holds 3D Animation // Sculpture from Academy Of Art University.
What skills is Shane Case known for?
Shane Case is listed with skills including Team Management, Troubleshooting, Computer Hardware, Network Administration, Release Management, Cloud Computing, Tcp/Ip, and Wireless Networking.
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