Shane Cerutti Email & Phone Number

Designed solutions and allocated resources to support new, existing, and prospective clients.Lead design and code review of Data Science solutions and content.Trained and tuned custom AI/ML predictive models for scoring automation, topic identification, and business performance improvement.Developed new and innovative solutions to enhance the analytic.

Delivered high-quality Professional Service projects aligned with scope, timelines, and ROI expectationsTransformed Machine Learning outputs into platform-consumable dataCompiled and present briefings, visualizations, quantifiable results, and recommendations directly toclientsCollaborated with team members in AI, Research and other departments to improve.

Mentored network of power users by teaching advanced search techniques, creative business solutions & real-world application adhering to the DMAIC approach of business challenge resolution. Delivered high quality Professional Services projects (primarily data analyses) in tight alignment with scope, timelines & ROI expectations. Compiled observation.

Oversaw prioritization of product feature enhancements.Developed the core positioning and messaging for the speech analytics product.Performed product demos to prospective clients. Acted as account manager to all speech analytics clients.

Created and refined customer service scorecards within speech analytics software.Used DMAIC and other Lean Six Sigma principles to find and correct performance discrepancies.Generated visual reporting for all responsible business owners and agents. Developed RESTful API calls for data storage and integration.Experienced coding in VBA, C#, JS, SQL, and.

Pittsburgh, Pennsylvania, United States

Consulted small businesses in an array of Human Capital Management solutions ranging from screening and selection services, payroll systems, time and labor management, retirement services, and licensed agent in health benefits.Routinely conducted meetings with leaders of referring teams to evaluate team productivity, talk tracks, and KPI changes..

North Huntingdon, PA

Contact creditors, collectors, and debt purchasers to negotiate reduced settlements.Create plans to most effectively serve clients and allocate funds accordingly.Settled over $5 million in debt; generating over $1.25 million in revenue.Trained and coached new hires first entering the floor.Developed macro-enabled spreadsheets to improve efficiency for the.

Latrobe, Pennsylvania

• Member of the refueling team responsible for assembling/dissembling nuclear reactors, installation of new fuel assemblies and remove spent uranium fuel from existing assemblies.
• Manage inventory and equipment logs and ensure compliance to safety standards.
• Member of Nondestructive Examination work group responsible for inspecting a range of nuclear systems.

• Provide excellent customer service through problem solving, extensive product knowledge and attentive disposition.
• Managed, mentored and coached team of six employees as Lead Experience Specialist.
• Designed and led customer workshops and training classes on proper usage of products and accessories.
• Ensured smooth day-to-day operations.

• Liaised with customers to understand their needs and match them with the most suitable products.
• Provided support to resolve range of technical malfunctions and customer inquiries.
• Proactively sought information and learning opportunities to expand knowledge base of the latest products and accessories.

• Provided support to resolve range of technical malfunctions and customer inquiries.
• Proactively sought information and learning opportunities to expand knowledge base of the latest products and accessories.

Greater Pittsburgh Area

• Prospected new customers and managed existing client relationships to drive sales.
• Self-taught expertise in financial services industry used to understand prospect needs and secure clients.
• Earned Life/Accident/Health Insurance License.

Economics/Psychology, Economics

Activities and Societies: Resident Student Association

Diploma

Activities and Societies: National Honor Society, Student Council, Football, Track & Field, Bowling, and Musical Theater.