Shane Conner Email and Phone Number

Pulling a 48' flatbed trailer with a variety of freight. Cover Texas, Oklahoma, Arkansaa and Louisiana.

Drive a tractor trailer to various local companies making deliveries. Load/unload trailer from local warehouse. Count inventory and maintain accurate records.

Search for contraband and provide security; count, feed, and supervise offenders in housing, work, and other areas. Provide custody and security of offenders including observing actions of offenders, perform "pat" and "strip" searches of offenders, restraining and securing sometimes assaultive offenders, and transferring and transporting offenders in various vehicles such as trailers, vans, buses, and other forms of transportation.Supervise and provide security of offenders performing… Show more Search for contraband and provide security; count, feed, and supervise offenders in housing, work, and other areas. Provide custody and security of offenders including observing actions of offenders, perform "pat" and "strip" searches of offenders, restraining and securing sometimes assaultive offenders, and transferring and transporting offenders in various vehicles such as trailers, vans, buses, and other forms of transportation.Supervise and provide security of offenders performing technical skills such as construction, maintenance, laundry, food service, and in varied industrial and agricultural operations.Respond to emergencies, searching for escaped offenders, hearing calls for and calling for help, giving first aid at the emergency site, carrying an injured or unconscious offender or employee various distances to safety. Use force and deadly force, including the use of chemical agents and firearms, to control offenders. Show less

Receive inbound call ins from call center floor agents. Update agent's schedule accordingly. Process shift swap requests. Educate agent's on vacation accrual, unscheduled time off Vs. Scheduled time off, FMLA and etime. (paid/unpaid voluntary time off as needed)Evaluate staffing needs for forecasted call volume. Recommend overtime, time off, training, coaching etc. Monitor calls for call drivers, communicate with floor supervisors, executive leadership and the regional operations command… Show more Receive inbound call ins from call center floor agents. Update agent's schedule accordingly. Process shift swap requests. Educate agent's on vacation accrual, unscheduled time off Vs. Scheduled time off, FMLA and etime. (paid/unpaid voluntary time off as needed)Evaluate staffing needs for forecasted call volume. Recommend overtime, time off, training, coaching etc. Monitor calls for call drivers, communicate with floor supervisors, executive leadership and the regional operations command for known and possible outages.Update database with new hires, terminations and transfers using a variety of call center management software including but not limited to eWorkforce Management, Agent Administrator, Aspect system software, etc.Provide hourly service level reports to executive leadership using Microsoft Excel, Outlook and Word. Provide reports as needs including but not limited to, agent's scheduled on/off time, staffing levels, call volume, call drivers, call ins, overtime and schedule adherence/compliance.Create and maintain training program for Workforce Management/RTA. Create standard operating procedures for various Workforce management tasks, communicated procedural changes with peers, business analysts and executive leadership. Show less

Receive inbound customer service calls pertaining to satellite TV service.Troubleshoot various technical issues, billing issues and upgrade customer programming packagesMeets and exceeds all performance benchmarks including but not limited to handle time, aftercall time and service levels.Maintain direct communication between peers, supervisors and support using Instant messages, chat rooms and email via Microsoft Outlook and Microsoft Communicator software.

Received gathered and accurately documented information relating to guest experiences, including with T.G.I. Friday's,Give Me More Stripes, and Pick Up Stix, via telephone, written correspondence, electronic media, personal interaction, faxed correspondence, and internal management.Ensured resolution of all guest concerns, including escalated cases regarding discrimination, legal, other liability and/or brand damaging issues. Decided appropriate action, processed guest letters… Show more Received gathered and accurately documented information relating to guest experiences, including with T.G.I. Friday's,Give Me More Stripes, and Pick Up Stix, via telephone, written correspondence, electronic media, personal interaction, faxed correspondence, and internal management.Ensured resolution of all guest concerns, including escalated cases regarding discrimination, legal, other liability and/or brand damaging issues. Decided appropriate action, processed guest letters, compensation, and facilitated closure.Communicated information to appropriate field or executive management in a timely manner.Performed detailed analysis reports for executive management. Assisted with the creation of the department training manual. Created an organized training program and executed the training of a new call center.Quickly advanced from restaurant server to bartender and finally to guest relations in the corporate office. Show less