Shane Corcoran Email & Phone Number

Galway, County Galway, Ireland

Managing a team of CloudOps SME’s, responsible for the areas of Problem Mgmt., Quality Mgmt., Knowledge Mgmt., and Continuous improvement. This is achieved through initiatives working with SRE Tooling, Automation and Observability teams. Partnering with the Development Engineering Org to identify and deploy improvements across each Value Stream to enhance.

Galway, County Galway, Ireland

Primary objective was to establish a follow the sun operating model for a Triage and Debugging function in the Cloud Services, which I successfully delivered.The Cloud triage team managed the CCaaS application customer reported bug/defects, through application and log debugging, act as Tech lead/Incident coordinator on all application outages, responsible.

Continuous Improvement Delivery Leader - Ireland:Responsible for the delivery of proactive and continuous improvements in the areas of Problem, Capacity, Configuration management and Automation for Ireland. This is achieved by identifying and delivering successful stories in 2-week sprints across each function managed via Jira. Function as Scrum Master and.

Business Relationship Lead for UK, Ireland, Czech Republic, Slovakia & Bulgaria. Responsible for production management activities including the investigation and resolution of incidents, problems, service requests and lead for a team of offshore support resources. Established and managed the Major Incident Management function for all EMEA supported.

County Galway, Ireland

Act as an escalation point and advocate for the Hospitality Support Organisation, co-ordinate critical customer issues while collaborating with other departments such as, Cloud, Development and Consulting. Manage all communication between customer and Oracle support teams. Participate in monthly Service Review meetings with customers. Presenting prepared.

Galway

Problem manager for the Global Functions Business Unit within Hewlett Packard Enterprise. My main objective was to reduce the number of system wide problems by identifying and eliminating root causes and preventing the re-occurrence of incidents, in doing so, increasing service availability and quality. 1 of 2 Process leads for Problem Management. This.

Galway

Shift lead covering EMEA Operations Management duties, assigning roles and ensuring all areas covered, while continuing to run the high impacting Major incidents as a core Major Incident Manger in EMEA. Member of the Separation Management Office during the separation activities of HP into HPE and HPI. Escalate and manage any disruptions to IT activities.

As an Incident Manager I facilitate resources to restore normal service operation as quickly as possible, minimize the adverse impact on business operations and ensure that the best possible levels of service quality and availability are maintained according to SLAs. In this role I must perform the following:1. Evaluate requests for major incidents2..

Damastown, Mulhuddart, D15, Dublin

As a Level 2 Support Engineer I supported IBM’s software product, Lotus Notes. On a daily basis I would receive up to 3 new problem tickets from L1 support.As a number of issues I dealt with may have affected up to 10’000 users, I had to work swiftly to reproduce and resolve the problem. Throughout the course of the ticket, I had to update the customer.

Galway