Shane Corry Email & Phone Number

Berlin, Germany

• Create and Manage Operational Intelligence dashboards for on time reports, generated key statistics and analysis presentations for weekly cross departmental meetings.
• Review, investigate and rectify safety related issues within anumber of departments
• Assist the Ground Operations Department with administrationregarding rewriting of manuals in compliance with IOSA and EASAregulations.

County Dublin, Ireland

• Acted as the central point of contact for customer related queries and matters of customer service from the Operations Department team, Call Centre and Handling Partners.
• Identified the impact of any delays on customers and, in discussion with the Ops Controller, address appropriate action to handling partners and oversee implementation.
• During a disruption/cancellation, coordinated with the Ops Controller on recovery scenarios and impact on customer care and assistance. Provided input on potential ground handling restrictions for recovery planning
• During daily operations, coordination of passenger information, booked loads, SSR requirements, transfer customers, VIP customers, PRMs, groups within the Ops Department. Confirmation of appropriate handling in each.

County Dublin, Ireland

• Responsible for delivering high quality customer service to customers
• Responsible for preparing food and meeting the high standards associated with McDonalds
• Adhering to strict hygiene and cleanliness standards.

Education record

Exchange Semester, Aviation/Airway Management And Operations

Exchange semester as part of undergrad in DCU. Modules Studied: Innovation Management Leadership and People Management /Human Resource.