Shane Corry Email & Phone Number

Germany

Berlin, Germany

• Create and Manage Operational Intelligence dashboards for on time reports, generated key statistics and analysis presentations for weekly cross departmental meetings.• Review, investigate and rectify safety related issues within anumber of departments• Assist the Ground Operations Department with administrationregarding rewriting of manuals in compliance with IOSA and EASAregulations.

County Dublin, Ireland

• Acted as the central point of contact for customer related queries and matters of customer service from the Operations Department team, Call Centre and Handling Partners.• Identified the impact of any delays on customers and, in discussion with the Ops Controller, address appropriate action to handling partners and oversee implementation.• During a disruption/cancellation, coordinated with the Ops Controller on recovery scenarios and impact on customer care and assistance. Provided input on potential ground handling restrictions for recovery planning• During daily operations, coordination of passenger information, booked loads, SSR requirements, transfer customers, VIP customers, PRMs, groups within the Ops Department. Confirmation of appropriate handling in each case with relevant airport/handling partner.

County Dublin, Ireland

• Responsible for delivering high quality customer service to customers• Responsible for preparing food and meeting the high standards associated with McDonalds• Adhering to strict hygiene and cleanliness standards.

Education record

Exchange Semester, Aviation/Airway Management And Operations

Exchange semester as part of undergrad in DCU. Modules Studied: Innovation Management Leadership and People Management /Human Resource.