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Shane De Silva is listed as Operations Lead | MBA | Cx & People Management | Telecommunication | Banking | Contact Centre | Digital Marketing | COPC LSS YB Certified at Teleperformance, a company with 99624 employees, based in Cambridge, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Shane De Silva.
Shane De Silva previously worked as Operations Manager - Google Acquisitions at Teleperformance and Cluster Manager - Google Acquisition at Teleperformance. Shane De Silva holds Master Of Business Administration (Mba), Business Administration And Management, General from Cardiff Metropolitan University.
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Experienced Manager with a demonstrated history of working in the telecommunication, Banking & BPO (Business Process Outsourcing) industries. Skilled in Business Planning, Analytical Skills, Customer Satisfaction, Customer Retention, Credit Management and Contact Centers. Strong professional with a Master of Business Administration (MBA) focused in Business Administration and Management from Cardiff Metropolitan University.
Listed skills include Telecommunications, Analysis, Team Leadership, Customer Satisfaction, and 28 others.
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Toronto, Ontario, Canada
- Manage three sales processes with a team of 3 Cluster Managers, 15 Team Leaders and over 150 digital account strategists consulting new and existing Google Ads clients through Inbound and Outbound channels- Conduct weekly, monthly and quarterly business reviews with Google stakeholders- Manage the overall sales tech stack, including Salesforce and other.
Sri Lanka
- Headed 10 Contact Center operations attached to different industries such as Telecommunication, Transportation, Banking, FMCG, Auto & Life Insurance- Managed a team of 200 Associates, 5 Assistant Managers, 30 Supervisors (Trainers & Quality evaluators)- Achieved the highest customer satisfaction score (CSAT) in APAC region for Uber operations in 2020.
Colombo, Sri Lanka
- Reengineered complaint management work flow to increase complaint resolution from 5 days to within24hrs by implementing a CRM solution while automating services through Contact Center IVR system.- Achieved 95% of service level & 98% of answered level within 3 months of operation ramp-up.- Managed functions such as Complaint Management Unit, Work Force.
No: 135, Union Place, Colombo 02, Sri Lanka
Colombo 03
- Manage all service/ promotional/ loyalty and retention activities on key clients (premier / VIP) and accounts in order achieve high level customer service standards.- Maintain bad debt against revenue as per commercial guide lines and financial budgets for period.- Maintain 30 days collections according to the corporate credit policy.- Ensure customer.
Franchisee of Dialog Axiata PLC - CellCity Lanka (Pvt) Ltd
Other employees you can reach at teleperformance.com. View company contacts for 99624 employees →
Jesper Bagarn Schinkler
Colleague at TeleperformanceGreater Stockholm Metropolitan Area, Sweden
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SM
Shalini M
Colleague at TeleperformanceBengaluru, Karnataka, India, India
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LC
Luciene Carmo
Colleague at TeleperformanceSão Paulo, São Paulo, Brazil, Brazil
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CS
Cristian Salazar
Colleague at TeleperformanceBogota, D.C., Capital District, Colombia, Colombia
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VS
Valerio Scarnera
Colleague at TeleperformanceGreater Taranto Metropolitan Area, Italy
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QC
Quanetta Clark
Colleague at TeleperformanceGreenville-Washington, North Carolina Area, United States
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JS
Juliette Solleil Lemoine Mendoza
Colleague at TeleperformanceMata Redonda, San Jose, Costa Rica, Costa Rica
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SS
Salwa Sfaxi
Colleague at TeleperformanceTunisia, Tunisia
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SK
Sohel Khan
Colleague at TeleperformanceMadhya Pradesh, India, India
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PJ
Phoebe Joy Cepeda
Colleague at TeleperformanceNorthern Mindanao, Philippines, Philippines
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Studied at ICBT campus Sri Lanka
Activities and Societies: studied under Business Management School (BMS) Sri Lanka Graduate Diploma in Management (GDM) programme is an.
Quick answers generated from the profile data available on this page.
Shane De Silva works for Teleperformance.
Shane De Silva is listed as Operations Lead | MBA | Cx & People Management | Telecommunication | Banking | Contact Centre | Digital Marketing | COPC LSS YB Certified at Teleperformance.
Shane De Silva is based in Cambridge, Ontario, Canada while working with Teleperformance.
Shane De Silva has worked for Teleperformance, Startek, Hatton National Bank Plc, Aegis Global, and Etisalat Lanka (Private) Limited.
Shane De Silva's colleagues at Teleperformance include Jesper Bagarn Schinkler, Shalini M, Luciene Carmo, Cristian Salazar, and Valerio Scarnera.
You can use AeroLeads to view verified contact signals for Shane De Silva at Teleperformance, including work email, phone, and LinkedIn data when available.
Shane De Silva holds Master Of Business Administration (Mba), Business Administration And Management, General from Cardiff Metropolitan University.
Shane De Silva is listed with skills including Telecommunications, Analysis, Team Leadership, Customer Satisfaction, Customer Experience, Broadband, Product Management, and Training.
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