Shane Duffy Email & Phone Number

New York, United States

-Developed operational systems that improved accounting, design presentation, and invoicing-Served as the primary point of contact for clients and contractors, managing all project communications and ensuring smooth execution-Owned project management responsibilities, including design presentations, budget management, production documents, and overseeing installation and project closeout

New York, Us

-Combined responsibilities of District Manager & Director of Talent from 2022-2023 -Spearheaded operational strategy to drive district performance, resulting in increased customer retention-Oversaw four NYC based locations, analyzed district trends, and implemented initiatives to enhance engagement and stimulate growth, resulting in improved profitability-Cultivated a supportive and collaborative team environment, focusing on staff retention, career advancement-Established strong community relations, effectively addressed concerns, and managed both internal and external issues to maintain a positive reputation and enhance community engagement.-Manage the full-cycle recruitment process for 19 centers -Manage Department budget -Develop ideas, best practices, and incentives for ongoing recruitment and hiring of premium team members, retention, and to help grow the NY Kids Club community-Build partnerships with University Leadership to strengthen campus recruiting -Coordinated all internal employee events; Holiday Party, Awards Ceremonies, School Year Kick-off, Teacher Appreciation-Partner with the Marketing Department to launch social media recruiting campaigns -Develop and maintain end-to-end training programming for all employee positions from new hire training to employee development

New York, Us

-Manage the full-cycle recruitment process for 19 centers -Develop ideas, best practices, and incentives for ongoing recruitment and hiring of premium team members, retention, and to help grow the NY Kids Club community-Build partnerships with University Leadership to strengthen campus recruiting -Coordinated all internal employee events; Holiday Party, Awards Ceremonies, School Year Kick-off, Teacher Appreciation-Partner with the Marketing Department to launch social media recruiting campaigns -Develop and maintain end-to-end training programming for all employee positions from new hire training to employee development

New York, Us

-Assisted in driving location specific sales initiatives-Executed site-specific marketing initiatives including; email, social media campaigns, and onsite literature-Developed partnerships with surrounding businesses to grow site awareness -Managed client relations and communication -Assisted in managing day-to-day operations-Oversaw all aspects of site-specific events

New York, Us

-Managed client relations and communication -Assisted in managing day-to-day operations-Oversaw all aspects of site-specific events

Lake Buena Vista, Florida, Us

-Upheld all standards of the Walt Disney Company-Maintained all safety procedures on and off the ship-Assisted in the leadership and training of incoming professionals-Coordinating day/evening character meet and greets, parades and shows-Worked under time constraints and an ever-changing environment -Sought out guest contact, gave immediate guest recovery, displayed enthusiasm and boundless amounts of energy

Kissimmee, Florida, Us

-Upheld all standards of the Walt Disney Company and Disney Cruise Line -Maintained all safety procedures on and off the ship-Assisted in the leadership and training of incoming professionals-Coordinating day/evening character meet and greets, deck parties, game shows, trivia contests, sports challenges, and ship/island tours-Worked under time constraints and an ever-changing environment -Started interdepartmental initiatives to ensure Guests and Crew were delivered excellent customer service-Sought out guest contact, gave immediate guest recovery, displayed enthusiasm and boundless amounts of energy

-Coordinated Private & Corporate Events involving, art, animals, and entertainment-Ran all aspects of Front of House Duties; including, scheduling, front desk email, record keeping, guest concerns and inquiries-Assisted in web design and social media.-Managed Director’s calendar, schedule, and screened emails-Lead a team of 15 professionals, leading events, classes, workshops and retail-Worked one on one with clients and vendors to create a magical event for all-Oversaw all recruiting opportunities for new hires and entertainment

-Worked closely with clientele from start to finish, creating larger scale spectacles, clothing launches, and live entertainment-Assisted Leaders with management and show upkeep-Preformed in numerous live events, enhancing the guest experience-Clients include; Kohl's 2012 Spring Launch (NYC), Darien Lake Theme Park and Resort (NY) and Kennywood (PA)