Shane Esau Email and Phone Number

My Role as a Customer Service Manager at BET.co.za is to provide excellent customer service and to promote this idea throughout the organization.The purpose is to retain the daily operation of the department in an efficient and profitable manner, increase quality control, customer satisfaction, loyalty and retention with customers.It is my requirement to lead Customer Service Team Leaders and Customer Service Agents, monitor and maintain their performance through training and… Show more My Role as a Customer Service Manager at BET.co.za is to provide excellent customer service and to promote this idea throughout the organization.The purpose is to retain the daily operation of the department in an efficient and profitable manner, increase quality control, customer satisfaction, loyalty and retention with customers.It is my requirement to lead Customer Service Team Leaders and Customer Service Agents, monitor and maintain their performance through training and feedback sessions, manage KPI's, design processes and procedures to maximize customer service performance while keeping the team motivated and energized! Show less

The administrator of Elsies River, Mitchel’s Plain and Athlone Regions for the WP Rugby HUBS Development Programme.